Experience

• 

  Inditex

  Jan 2006 - Dec 2007

  Salesperson
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  Hellenic parliament

  Jan 2013 - Jan 2014

  Support staff

  • Leveraged interpersonal and communication skills while interacting with an average of 300 customers each day.• Built and maintained professional relationships with regular customers, going as far as to memorize names and regular drinks,and provided swift, outstanding customer service.• Ensured the health and safety of customers by eliminating cross-contamination from potential allergens.

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  National bank of greece

  Jan 2014 - Dec 2014

  Information technology

  • Provided specialized technical assistance to more than 5 companies; engaged with and resolved an average of 3 IT issues each day to ensure maximum productivity and maintain end-user understanding and technology literacy.• Identified and documented the resolution of recurring issues.• Collaborated with a 10-member IT support team throughout daily operations; delegated tasks, played to individual strengths, and escalated issues.

• 

  Chapter 5 ltd

  Dec 2014 - Dec 2015

  Market sales specialist

  • Employed effective negotiation and persuasive sales strategies to close tough sales while interacting with 400+ customers each day.• Combined up-to-date product knowledge with consultative sales techniques to determine customer needs and suggest appropriate products to fit them.• Assisted a team of 10 salespeople throughout daily operations, delegating tasks and working collaboratively to maximize productivity and enhance customer service.

• 

  Shell

  Jan 2015 - Mar 2017

  Office clerk

  • Provided specialized support to all staff members, enabling substantial increase in overall productivity.• Ordered and restocked supplies, maintained order and organization, and managed company documentation; implemented process improvements to recurring activities.• Ensured the completion and accuracy of all required company paperwork in adherence to company policy.• Provided direct ad hoc support to the store manager, allowing more effective task prioritization and delegation.

• 

  Labogen

  Mar 2017 - Nov 2019

  Secretary

  • Leverage outstanding interpersonal and communication skills while greeting guests and interacting with clients; redirected correspondence and answered inquiries while communicating with 200 clients daily over the phone.• Provide office support as required by staff members and executive leadership to ensure smooth day to day operations; order and restock office supplies and perform routine office functions, increasing overall productivity.• Achieved high customer satisfaction through exceptional customer service abilities. Show less

• 

  Self-employed

  Jan 2018 - Nov 2019

  Freelance web developer

  ∙Building and maintaining Websites using technologies like Wordpress

• 

  Upstream

  Nov 2019 - Nov 2023

  ∙ Technical delivery of assigned projects∙ Setup, configuration and support of various applications components and integrations required for each project∙ Create and run detailed and structured test scenarios and cases∙ Monitor all operations aspects of a project∙ Drive the turnover process from development teams and other parties∙ Ensure proper procedures, documentation and training are prepared∙ Identify, document and request operational requirements for tools and other projects Show less ∙ Continuously monitoring Upstream’s infrastructure (hardware, software, applications, etc) following standard procedures and utilizing all available tools.∙ Identifying and investigating possible errors or problems with swift and accurate response on any errors reported by our systems.∙ Following standard procedures for proper escalation of all incidents to the relevant second level support teams.∙ Ensuring proper recording and closure of all incidents.∙ Preparing accurate and timely standard reports and ensuring the quality of the outcome.∙ Completing all operational tasks and ad-hoc requests in a timely manner, ensuring the quality of the results.∙ Providing technical support by properly handling and resolving customer requests/complaints∙ Reviewing and providing feedback on documentation and procedures. Formulating new ideas to improve procedures. Show less

  • Integration Engineer / ITOps LATAM

    Dec 2020 - Nov 2023

  • Technical Support Engineer

    Nov 2019 - Nov 2020
• 

  Workable

  Nov 2023 - Jun 2024

  Site reliability engineer

  * Operate, deploy and monitor cloud services from development to production with an emphasis on our observability tooling * Working in a highly cross-functional team with Developers on designing, releasing and troubleshooting production systems and supporting them in properly instrumenting their applications and services.*Develop tools and automations to make operations and deployments simpler and more robust.*Be responsible for the availability, scalability and performance of our systems and continuously improve their monitoring to provide better insights.*Troubleshoot issues and analyze system performance and continuously enhance our alerting system to ensure proactive detection of issues Show less