Mayank P.

Experience

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  India Tourist

  Jun 2017 - Jun 2017

  Travel Consultant
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  Meritnation.com

  Jun 2018 - Aug 2018

  Direct Sales Executive

  I work here in lead generation team, B2C Sales.

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  ISOURCe

  Oct 2018 - Nov 2018

  Research Analyst

  It's B2B Lead Generation Process.

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  Engineers India Limited

  Dec 2018 - Apr 2019

  Human Resources Assistant

  I am in training and my role in organization as a HR Assistant.

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  Infosys

  May 2019 - Dec 2021

  Senior Process Executive

  Operating within a blended process framework at the Income Tax Department, I am tasked with managing all escalation received on the helpdesk and ensuringtimely and effective resolutionsfor end-users. In this capacity, my primary responsibilities revolve around providing technical support by remotely accessing desktops/laptopss to swiftly resolve identified issues.

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  Startek

  Mar 2022 - Dec 2022

  Technical Support Executive

  In this role, my primary responsibilities revolve around delivering technical support by remotely accessing desktops and laptops to troubleshoot and resolve issues for end-users. This involves a wide range of tasks including diagnosing and addressing network connectivity issues, facilitating Window installations, managing drive storage partitions, and tackling various other technical challenges that may arise. Furthermore, I am tasked with logging tickets for non-technical matters, such as physical damage or hinge issues. I maintain regular communication with both the service centre and filed technicians throughout the lifecycles of a ticket until its closure, ensuring effective corrditnationand timely resolution of issues. Show less

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  HCLTech

  Dec 2022 - now

  Technical Specialist

  I work as a Specialist in the Service Operation Project, where my primary responsibility is to deploy software and fulfill client's software requirements according to their Line of Business (LOB). Throughout the deployment, I ensure thorough validation across key departments, including Technological Software Consulting (TSC) restriction, Software license validation, and GEO-compliance validation.I sometimes engage with the governance team to ensure alignment and compliance with organizational policies and standards. Show less