Muhammad Yasir

Experience

• 

  Al. Anaq Trading Est.

  Aug 2010 - Aug 2011

  Network Engineer

  • Responsible for designing the entire I.T Network infrastructure of the client.• Responsible for development and delivery of product demonstrations.• Upgrading data network equipment to latest stable firmware releases.• Configuration of routing and switching equipment.• Installation and support of CCTV solutions using NVR and DVR and knowledge about other security solutions.• Remote troubleshooting and fault finding if issues occur upon initial installation.• Remote support of on-site engineers and end users/customers during installation.• Communicating with customers via email and phone for initial requirement capture.• Assist in sales team for the preparation of proposals and solution presentations• Consult with customers about their product or service needs or their wants. Show less

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  Saudi Electricity Company.

  Aug 2011 - Sept 2013

  I.T System Engineer

  • Develop, organize and maintain standard operational procedures.• Perform software distribution and patch management to Windows PC’s, laptops, and Citrix servers.• Installation, configuration and optimization of client's network.• Assembling, installing, configuring and troubleshooting different type of Servers, hardware devices and network devices. • Installs, Certifies and troubleshoots network cabling infrastructure, including a wide variety of LAN equipment and software • Installation of user desired software applications for the business• On-site support to the customers for new installations, configurations, complex network related issues and equipment racking and also Identifies troubleshoots and resolves hardware and software related problems. • Troubleshooting problems pertaining to System Performance, User administration, Application Conflicts and Operating System Bugs.• Maintenance of Active Directory services.• Installation, configuration and maintenance of Windows System Update services.• Provide technical consultations and presentations to IT as needed.• Perform post-implementation 3rd level support, identifying root cause with strategic solutions to problems.• Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists. Show less

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  Arabic Computer Systems

  Oct 2013 - now

  Field Support Engineer

  • Assist field personnel in providing remote and on-site customer support and services.• Maintaining the IT service help desk ticket through REMEDY software. • Recommend and/or perform upgrades on systems to' proactive maintenance and follow the hardware standard operating procedures for updating and escalating tickets within companies' ticketing system • Coordinate onsite contractors for facility support as necessary.• Supporting the customers on issues while installing and configuring Application Software, Anti-Viruses and their updating.• Maintenance of networking and technical facilities in remote site in different on-shore Rigs consisting almost 500 network devices with wired and wireless connectivity.• Monitor the issue resolution status and time closely.• Ability to independently debug complex problems.• Independently install and upgrade software as needed.• Configuring and supporting MS Exchange Mail Clients like MS Outlook.• Works the required hours to complete assigned tasks.• Provide skilled independent help-desk capabilities by phone, remote or face-to-face with our clients.• Support and Manage JOUNS PULSE (SSL-VPN) application powered by Juniper Systems, on all remote areas. Show less