Brooke Beissel

Experience

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  EXPRESS

  Nov 2017 - Jul 2021

  Assistant Store Manager

  In my role as a Sales Lead at EXPRESS in Fargo, North Dakota, I successfully achieved sales targets and boosted revenue through product knowledge and customer relationship management. I managed and supported a team to achieve store objectives and deliver a high standard of service. I took ownership of the women's department, executing monthly floor sets to promote key products and create visually appealing displays. Additionally, I recruited, interviewed, and hired team members to add value and experience. Show less

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  Merchology

  Jul 2021 - Apr 2022

  In my role as a Senior Customer Success Specialist at Merchology in Minneapolis, I led and executed client projects, resulting in significant sales growth. I consistently exceeded KPI targets, improved performance, and ensured timely delivery of goods and services through effective vendor communication. In my role as a Customer Success Specialist at Merchology, I utilized B2B e-commerce systems to manage business transactions, analyze inventory reports, and support strategic decision-making. Handling customer inquiries via phone and email, I delivered prompt and effective solutions while expertly de-escalating and resolving conflicts with problem-solving and conflict-resolution skills.

  • Senior Customer Success Specialist

    Nov 2021 - Apr 2022

  • Customer Success Specialist

    Jul 2021 - Nov 2021
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  Imprint Engine

  Apr 2022 - Nov 2024

  Project Manager

  In my role as a Project Manager at Imprint Engine, I successfully managed vendor relations, sourced products for projects, and assisted with social media and marketing efforts. By leveraging industry research and market analysis, I was able to achieve significant sales growth through strategic purchase order placements and client presentations.

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  Worth Higgins & Associates

  Nov 2024 - now

  Senior Account Manager