Markus Hitmann

Experience

• 

  Highseas Cruises

  Jan 2001 - Jan 2002

  Casino Operations Manager
• 

  Peermont Global

  Apr 2007 - Jan 2008

  IPB
• 

  Tsogosun

  Jan 2008 - Feb 2021

  Assistant Tables Manager
• 

  International Gaming Africa

  Feb 2021 - Oct 2023

  General Manager
• 

  Games World International

  Sept 2023 - Sept 2024

  Manager
• 

  Rank Entertainment Holdings

  Nov 2024 - now

  Regional General Manager

  Achieving the casino's business goals and financial resultsPreparation and implementation of sales strategyBudget management, monitoring revenues and costs, preparing financial reports for the management boardCo-creation and implementation of the casino branding strategy; creating a unique image and exceptional experiences for GuestsResponsibility for implementing marketing activitiesMonitoring guest feedback and responding to their needs in order to continuously improve the casino's offeringSupervision of casino processes and proceduresHigh attention to detail such as decor, music, lighting, in order to create a unique atmosphere of entertainment and relaxationActive participation in promotional campaigns and social initiatives to increase guest engagement and build brand loyaltyManaging daily casino operationsCasino Personnel Management, Staffing Planning, Recruiting, Training and SchedulingEnsuring compliance with legal regulations, in particular those relating to the Gambling Act and industry regulationsEnsuring compliance with safety procedures for Guests, Staff and casino propertyMaintaining necessary documentation and reporting to regulatory authoritiesMonitoring trends in the entertainment industry, analyzing competition, identifying new business opportunities and implementing innovations Show less