Emma Kelly

Experience

• 

  Ventura

  Jan 2003 - Jan 2005

  Customer Service Associate
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  TUI

  May 2007 - Apr 2014

  • Extensive geographical, tourism industry and operational knowledge including legislation, marketing and trading standards• Knowledge of ABTA, ATOL, DPA, Foreign Exchange procedures; annual training in Money Laundering & Fraud awareness, insurance and ancillary sales and FSA regulated products.• Daily useof ICT daily including in-house travel booking systems• Sound knowledge of Microsoft office program.• With a proven sales record above expectation consistently and achievements include regional winner of'Travel Advisor of theYear' 'Super Sellers' and top 10 companywide sales agent in world wide sales.The ability to embrace change was paramount to being part of one ofthe largest tour operators with products,services, systems and policies constantly changing.The role demanded team work, supporting of each other in order to achieve team targetsadditional to individual targets. Time management fundamental to successful salesachievements and delivering excellent customer service.Actively involved in training programs,supporting and mentoring the sales team in personaldevelopment, system understanding and created incentives to motivate the team. In staffmeetings contributed towards developing new sales and business ideas. Show less

  • Travel Advisor

    Oct 2007 - Apr 2014

  • Overseas Representative/ Holiday Advisor

    May 2007 - Oct 2007
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  Barnsley College

  Sept 2014 - Jun 2016

  • Create resources and deliver work experience workshop sessions with student groups enrolled on courses in Business, IT, Travel and Tourism and AAT.• Prepare learners for work experience including employability skills, assist with CV writing and interview techniques.• Liaise with companies via telephone an in person to seek out valuable work placement/experience opportunities, taking into consideration individual career aspirations and interests of students.• Liaise with other college internal departments, such as the Employer Responsive Unit, working collaboratively ensuring that a coordinated approach to employer liaison is maintained.• Comprehensively record and plan all work placement/ experience opportunities within the department ensuring the safeguarding of all students and employers are health and safety compliant.• Implement work-placements and/or work experience for FT FE 16-24 learners as part of their programmes of study.• Brief learners prior to them undertaking a work placement, ensuring that they fully understand their commitment and college/ employer expectations.• Liaise with course leaders when planning work placement/ experience activities• Organise the logistics for learners undertaking work placement/experience including monitoring and assessment of learning whist on placement• Undertaking student visits in the work place to track, monitor and assess learning and value. Promote stretch and challenge and increase employability skills.• Obtain and collate feedback from employers and learners post work placement evaluating the experience, and make recommendations relating to further placements within any particular company• Respond to all employers enquiries in a timely manner.• Manage own caseload of companies by organising visits and meetings with new and existing employers.• Create and maintain accurate records of safeguarding, health and safety, student profiles, assessment of learning. Show less Proficiency includes but not limited to, writing schemes of work, lesson planning, delivering level 2 and 3 curriculum for City and Guilds and BTEC, tracking and monitoring learner progress, targets and achievements through formative and summative assessment methods.• Updated and created SOW for level 2 and 3 travel and tourism curriculum• Effective planning and management of lessons creating and improving resources for efficient teaching• Using creative and innovative teaching and assessment methods such as blended learning platforms, interactive media and technology to enhance learning with positive successful results.• Classroom and behavior management with improved learner engagement and appropriate behavior and respect promoted and encouraged in all lessons• Promotion of numeracy, ICT and literacy in all lessons• Accurate marking, tracking and monitoring of learner progression and targets• Timely feedback given to learners following formative and summative assessment• Safeguarding policy awareness• Team teach and peer observations• Internal CPDTeaching Observations• 6x grade 2 observations 'Good' achieved November 2014- February 2015• 2x grade 1 observations 'Outstanding' achieved March 2015- May 2015 Reports available on request Show less

  • Work Experience Co-ordinator

    Sept 2015 - Jun 2016

  • Travel and Tourism Teacher

    Sept 2014 - Jun 2016
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  Swissport

  Jun 2016 - Jan 2017

  Passenger Service Agent
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  EJ Luxury Travel

  Sept 2017 - Oct 2020

  Owner/Senior Travel Consultant

  *Self employed personal travel business specialising in tailor-made luxury travel packages in compliance with the ABTA code of Conduct and Package Regulations*Management of clients enquiries, bookings and pre and post travel related queries in a timely and professional manner*Track and monitor business sales and revenue growth to ensure optimum performance and growth year on year*Generate sales leads through marketing, promotional material through media, written and personal channels*Extensive travel business knowledge including the challenges of tailor-made and package travel, with meticulous attention to detail from the design, fare rules, products and services available in the current market*Keeping up to date with travel trends, tour operator developments and the industry news and adapting products to suit changing markets*Designing and creating marketing material for social media, printed literature, website design and trade shows and events*Proactively seeking and attending industry training programmes for products and services to keep ahead of the competition.*Attended familiarisation trips to experience current products, hotels and destinations sponsored by the destination tourist boards and tour operators.*Fully compliant with GDPR and Privacy policies ensuring accurate data management of client details, payment systems and optimum data security. Show less

• 

  Leeds City College

  Sept 2019 - now

  Travel,Tourism & Aviation Teacher

  *Developing inspiring and innovative curriculum through quality lesson planningand delivery drawing on industry expertise, knowledge and practical skills*Setting SMART lesson objectives within the Ofsted framework which aims for outstanding achievement, increased progression opportunities and employability outcomes for all learners*Delivery of differentiated, creative and motivating lessons to appeal to a varietyof learning styles including those with SAMH, EHCP and SEND needs*Involved with implementing a new level 1 curriculum, planning differentiated lessons to be aimed at ESOL learners to support employment opportunities and progression on completion of the course.*Working closely with caregivers, parents, safeguarding teams, social workersand other agencies involved in the care of vulnerable adults and children.*Embedding and supporting Equality and Diversity, British Values, English and Maths into lessons at every opportunity to support wider learning*Encouraging learning potential of all learners through stretch and challenge andpromoting learner autonomy to improve grades*Supporting TLA standards and actively engaging in CPD to continuously seek toimprove my own teaching practices*Curriculum development and improvement of the NCFE, City and Guilds and BTEC travel and tourism courses achieving direct claims status through outstanding quality assessment and IQA*Tracking, monitoring marking and learner progression through self madetrackers and college systems such as Markbook, ProMonitor and ProSolution*Engaged and committed to the IQA of Level 1, 2 and 3 Travel and Tourism andAviation courses*Writing of assignment briefs and assessment plans, using a wide variety ofcreative assessment methods to inspire and engage*Committed to the timely marking of assignments with a focus on reflectivefeedback which is supportive of personal development and encourages growth. Show less