Experience

• 

  Icall, india

  Apr 2007 - Dec 2007

  Quality associate

  • Maintained the call quality by working on the agents and their quality of work• Ensured no false statement is made to the client to boost sales productivity• Maintained the flow of calls, ensured that the team contributed well towards the targets• Verified the sales data updated by agents using different tools

• 

  Spicejet limited

  Dec 2013 - May 2022

  • Involvement in preparing and issuing work schedules, within deadlines, handling the daily flight operations using available resources; diligent in utilizing the same to the full capacity to meet theCompany objectives and targets• Resolving customer complaints and answering customers' queries efficiently• Supervising flight operations and customer service to ensure quality standards are maintained • Facilitate the employees in handling challenges and various issues; also good at resolving escalated complaints or disputes effectively• Implementing the departmental policies, procedures, and service standards successfully• Training the employees on various company policies, discussing the performance issues, and resolving them on time• Interacting and communicating work processes and company policies; also interacting with the departments as well as agencies• Responsible for preparing Load and Trim for Boeing, coordinating with guests, also answering their queries, and addressing them within stipulated timelines Show less

  • Customer Service - Duty Supervisor

    Dec 2013 - May 2022

  • Customer Service - Airport Services

    Dec 2013 - May 2022
• 

  Technomine, india

  Sept 2022 - Apr 2023

  Travel admin executive

  • Determine clients' needs and suggest travel packages, organize travels from beginning to end, including tickets, accommodation and transportation• Supply the travellers with the concerned information and useful travel/holiday materials• Researching destinations and means of travel regarding prices, weather and client reviews• Good knowledge of traveling software (computer reservations systems)• Well versed with various areas of travel involving domestic/international, business/holidays, group/individual travels Show less

• 

  Alept consulting private limited

  Jul 2023 - now

  Ai specialist

  Read, interpret, and evaluate NL model outputsCreate, design, and optimize evaluation and fine-tuning test & training dataMonitor and evaluate data quality and accuracy based on different rubricsTroubleshoot data issues and work with the team to develop solutionsDevelop and maintain data documentationSupporting NL scientists and interns with a variety of research projectsCorrect any errors or inaccuracies in a timely mannerEnsure typing skills are honed and remain sharp by completing typing drills on a regularbasis Show less