Experience

• 

  University of central florida

  Feb 2005 - May 2019

  Design, develop, and maintain applications for the ServiceNow system.Provided Incident, Request, Change, Problem, Business Services, and Survey Management Applications. I also provided the email notifications. Design, develop, and maintain applications for the Remedy 6.5/8.0 incident tracking systems used by the University of Central Florida’s Service Desk and their associate support groups. Provide technical support and troubleshooting for various university websites, network, telecommunications systems.Assist the telecommunications departmental technician with the imaging, configuration, and support of computers with the telecommunications department. Provide support for the university’s Novell GroupWise, Microsoft Exchange, Knights Email, and Pegasus email systems.

  • Applications Programmer III

    Mar 2011 - May 2019

  • Senior Computer Specialist

    Oct 2007 - Mar 2011

  • Computer Specialist

    Feb 2005 - Oct 2007