Neeraj Saddna

Experience

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  Sahara Airlines

  Mar 1996 - Apr 2004

  Chief Crew

  Air Sahara was a premium full service International airlines flying over 80 destinations. Sahara pioneered many innovative service procedures which directly impacted the guest services like valet service, style your snacks and on board executive Direct reporting to General Manager InflightJob Responsibilities: • Leading and managing a team of cabin crew members• Conducting safety and service briefing pre-flight procedures• Allocate duties to the crew for smooth flight by delegating work positions• Conduct all pre-flight checks for safety and medical equipment• Responsible for catering handovers and guest with special needs• Make inflight announcements and conduct a safety demo• Guiding and motivating my team in rendering premium quality services• Ensuring co-ordination, co-operation, communication and team work between crew members• Responsible for highest safety and service standards to all guests on board• Following and implementing all company standards and procedures• Ensuring warm, hospitable, safe and enjoyable journey to all our guests• Debrief crew in case of any concerns post flight• Provide regular feedback of the status of flights and highlight areas of improvement• Responsible for crew assessment for safety and service procedures• Responsible for allocating crew for initial observation flights and seeking feedback on observations Show less

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  Essar Group India

  Apr 2004 - Jun 2005

  Corporate Crew

  Essar group is a multinational corporation with annual revenue of US35 billion with investments in steel, energy, infrastructure and services with operations in 29 countries Direct reporting to Director HRJob Responsibilities:• Menu planning and brief• Allergen control and genetically modified meals documented• Responsible for all services pertaining to fine inflight dining• Responsible for aircraft interior maintenance, cutlery, upholstery, crockery, duvets and carpet shampooing• Conduct pre-flight safety equipment checks and log discrepancies• Responsible for closure of logged discrepancies• Inventory management of all electronics and equipment• Responsible for replenishing of all the items required/ used during flight• Responsible for the safety of the guests travelling and track their itineraries with their executive assistance• Maintain protocol while flying VVIPs with regards to their safety and meal preferences Show less

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  Kingfisher Airlines

  Jun 2005 - Jul 2011

  Senior Manager Product Quality

  Kingfisher airlines was a premium full service international airlines flying over 60 destinations and servicing guests with the highest standards of safety and service quality across the industry and India’s only 5-star airline Direct Reporting to A.V.P-Quality & Guest CommitmentJob Responsibilities:• Responsible for identifying and formation of core ISO team• Process Mapping from AS IS to Should BE processes• Lead change management initiatives to support smooth introduction of new processes and procedures• Conduct ISO awareness training as required for all stakeholders• Responsible for implementing the new processes and their documentation• Responsible for conducting first internal audit post documentation of new processes• Responsible for effective closures of all Non-conformances observed during audits• Responsible for formal follow ups to ensure implementation of CAPA plans • Responsible to achieve the ISO 9001:2008 certification• Responsible to conduct internal audits as required to sustain certification• Compiling and analysing data for areas of concern and recommend solutions• IOSA audit compliance and functionality including conducting quality assurance audits at all airports• Responsible for conducting HACCP and ISO 22000:2005 catering unit audits across the network(Domestic/International)• Responsible for conducting HACCP and ISO 22000:2005 water packaging unit audits across the network• Responsible for vendor evaluation and approval• Review SLA framework to ensure effective monitoring of processes and operations across all verticals• Facilitate the formulation and implementation of department strategy as required by Kingfisher Airlines• Liaise with departmental heads to facilitate business excellence initiatives across all levels• Complying data for areas of concern and provide direct inputs and resolutions to top management on all deviations critical to safety and seek closures on open issues. Show less

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  Taurian Iron & Steel Co. Pvt Ltd

  Aug 2011 - Mar 2013

  Sr Manager Quality Assurance

  ResponsibilitiesDirect reporting to the Chairman on the following:• Facilitate ISO awareness programme• Responsible for formation of ISO core team members• Conduct gap analysis and process mapping for international trade, education and heavy engineering as required by ISO 9001:2008.• Ensure implementation of quality management systems post documentation to achieve the ISO 9001:2008 certifications.• Conduct planned internal ISO 9001:2008 audits to sustain certifications across different verticals.• Cost saving quality projects for business optimization.• Lead change management initiatives to support smooth introduction of new processes and procedures• Liaise with departmental heads to facilitate business excellence initiatives across all verticals• Vendor development and evaluation management.• Process improvement projects for ISO optimization.• Compiling and analysing data for areas of concerns and recommending solutions.• Formal follow-ups to ensure implementation of corrective and preventive action plans and recommended solutions.• Facilitate management review as Assistant MR Show less

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  Panoramic Universal Limited

  Apr 2013 - Dec 2013

  Senior Audit Manager

  Responsibilities• Conduct Gap Analysis and Process mapping for hotels and timeshare processes• Identify and train core ISO team members• Conduct ISO awareness training for all stakeholders• Ensure implementation of quality management systems post documentation to achieve the ISO 9001:2008 certification• Conduct planned internal ISO audits to sustain certification• Compiling and analysing data for areas of concern and recommending solutions• Formal follow ups to ensure implementation of corrective and preventive action plan and recommended solutions Show less

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  Self-employed

  Jan 2014 - Jun 2016

  Director
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  Boecker

  Aug 2016 - Sept 2017

  Food Safety Consultant
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  Maison De Sushi

  Oct 2017 - now

  Manager Operations & Food Safety