Guillermo Sanabia, MBA

Experience

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  Memorial Healthcare System

  Apr 1999 - Dec 2006

  Managed and supported daily Revenue Cycle and 24/7 Bed Control/Patient Placement department operations while providing support to external hospital outpatient departments Accomplishments:Improved patient and provider satisfaction by optimizing IP bed assignment, decreasing outpatient registration wait times, and implementing bedside registration for surgical casesRedesigned and implemented a new surgical registration workflow which drove departmental scores from mid-70s to consistent 95% or betterDelivered top decile customer service scores as measured by Press Ganey. Consistently at or above the 90% in OPCARE Award Recipient Show less

  • Manager, Patient Access Services - Memorial Hospital West

    Jan 2004 - Dec 2006

  • Coordinator, Patient Access Services - Memorial Hospital West

    Jun 2003 - Dec 2004

  • Patient Financial Services Rep Team Lead - Memorial Regional Hospital

    Apr 1999 - Jun 2003
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  Wellstar Health System

  Jan 2007 - Oct 2022

  Responsible for the development and implementation of strategy, construction, and operational growth of five health park facilities. These are highly integrated multi-specialty outpatient health centers with a matrix reporting structure. Facilities include Hospital Outpatient Departments such as Outpatient Surgery Centers, Medical Imaging, Physical Therapy, and Sleep Centers, as well as an array of both employed and affiliated medical specialties and Urgent Care Centers. These community-based facilities provide convenient access and a one-stop-shop ambulatory setting for patients to receive care in their communities. Combined, the facilities generated over 19k hospital outpatient department (HOD) visits and 40k office visits monthly; with about 950 FTE’s.Accomplishments:● Operational leader through the construction, go live, and ongoing operations of two new health park projects totaling 152,000 SF and $58M capital investment resulting in first-year projected volumes of 59K net new visits to the organization● Operationalized a new multidisciplinary ambulatory surgery center with three licensed OR suites, three procedure rooms, and 15 pre and post-rooms. A $21.5M project with projected net new volumes of 4,145 cases in year five (2.8% cannibalization)● $2.1M expansion to one of the busiest Urgent Care Centers in the state of GA increasing visits by 13.4% over prior year and improving door-to-door times by 18 minutes● Implemented an affiliated surgeon recruitment plan for the Acworth Surgery Center's primary and secondary markets. Successfully recruiting several surgeons which brought net new cases to the organization● Collaborated with our Wellstar Medical Group in the primary care and specialty provider recruitment process to support the growth of the surgery center and expand the physician mix for the health parks● Led health parks to consistent top 10% performance in patient experience as measured by NRC Show less Managed and supported daily operations of a hospital and a nursing & rehabilitation center while maintaining effective employee, physician, and community relations. Provided administrative and operational direction to ancillary departments including Patient Access Services, Environmental Services (EVS), Nursing Home Business Office, PBX, Hospital Greeters, Volunteer Services, Gift Shop, and Plant Operations. Provided oversight and project management support for new operational and construction projects at the hospital. Led special projects at an organizational level and l led the health system’s Environmental Services Council and C.Diff Sub Team. Direct oversight of 140 FTE’s. Show less Manage and support daily Revenue Cycle & PBX operations of two hospitals and a nursing & rehabilitation center. Enhance throughput, claims denial prevention, time of service collections, and patient experience scores. Oversight of 97 FTE’s.Accomplishments:Establish a Medicaid Eligibility and application process for the Nursing Home to decrease untimely and eligibility denials for residentsAdministrator On Call – Part of the Administrator rotation for a tertiary care facility plus Nursing and Rehabilitation CenterConsistently deliver HCAHP scores at or above facility threshold for the Hospital Environment sectionPlanned and spearheaded the transition of four departments to a new hospital and leveraged the go-live of a new EMR system (EPIC) on the same dayImplement strategies to maintain top 25% productivity as measured by Action OI in Patient Access and Environmental ServicesSustained upward trending of up-front collections for seven consecutive years with most years over 2% growth. FY15 average over 2.5% of Cash Goal. Best performance in the system for that time periodDecreased and maintained operational denials to less than 0.07% of Net Revenue Show less

  • Executive Director of Health Parks

    Oct 2017 - Oct 2022

  • Director of Hospital Operations - Wellstar Paulding Medical Center

    Jan 2016 - Oct 2017

  • Director of Patient Access & Operations - Wellstar Paulding Medical Center

    May 2013 - Jun 2016

  • Director, Patient Access Services - Wellstar Paulding & Wellstar Douglas Hospitals

    Jan 2009 - May 2013

  • Manager, Patient Access Services - Wellstar Paulding & Windy Hill Medical Centers

    Jan 2007 - Jan 2009
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  Novant Health

  Oct 2022 - Oct 2023

  Senior Director of Hospital Operations - Novant Health Matthews Medical Center

  Ensure the efficient and effective delivery of healthcare services by optimizing operations and strategy with direct oversight over professional and support service departments at a 157-bed, $290M-full services community hospital. Collaborate with the CNO and nursing team to execute strategic plans supporting the balanced scorecard of quality/safety, patient experience, team member engagement, and growth/financial vitality. Departments under my purview included over 450 FTE's.Recent Accomplishments:● Oversaw the development and construction of a $170M, 150k sq ft, 58-bed tower expansion, minimizing impact to ongoing operations and ensuring the project was on time and under budget● Grew outpatient advanced imaging volumes by 16% for CT and 24% for MRI compared to the prior year without incremental staffing by optimizing scheduling and workflows● Improved patient satisfaction from the 56th percentile in 2022 to the 69th percentile in 2023 with Medication Communication increasing 16% and Cleanliness by 21%● Increased operational efficiency eliminating 7.7 FTEs of contract labor in respiratory therapy and imaging, identifying $334k in annual cost savings, and reducing overtime by 15% ● Improved Team member engagement scores from 43% in 2022 to 84% in 2023 as well as team member participation from 34% to 86% respectively through daily rounding and leader development ● Implemented multiple initiatives positively contributing to LOS reduction from 4.7 to 3.9 days. Including imaging prioritization, optimizing lab morning draw, care coordination geographical assignments, increasing PT and OT care plan completion percentage● Reduced serious safety event rate by 42% from 0.45 in 2022 to 0.19 in 2023 focusing on a culture of safety● Improved quality partnering with nursing to increase facility-wide Vizient Q&A score from 62 in 2022 to 71 in 2023 ● Completed a successful TJC survey with only three non-clinical (environment of care related) low-level findings Show less

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  Wellstar Health System

  Mar 2024 - now

  VP & COO Spalding & Sylvan Grove Hospitals