Experience

• 

  Bradma of india limited

  Apr 1995 - Oct 1995

  Management trainee
• 

  Siemens

  Oct 1996 - Mar 1997

  Management trainee
• 

  Omkar data pro

  Jan 2000 - Jun 2002

  Sales and marketing executive
• 

  Wipro bpo

  Jun 2002 - Mar 2004

  Team leader
• 

  Ibm global services india pvt. ltd.

  Mar 2004 - Oct 2005

  Assistant manager

  Led a high performing team of 60 employees supporting ibm.com platform including its e-commerce portal. • Transitioned this business from Toronto to Bangalore within timelines and attained operational maturity achieving all customer metrics within 6 months of go-live• Achieved highest client satisfaction scores of 98% and was Top Rated performing employee for 2 years in a row• Designed a peer to peer performance feedback program aimed at improving client satisfaction called ‘Symbiosis’. عرض أقل

• 

  Hewlett packard enterprise

  Oct 2005 - Apr 2017

  Managed two large esteemed customers in Finance and Telecom sector in UK, through IT Services contracts with a yearly Revenue of over $30 million and $84 million respectively. Finance Sector AccountManaged the client out of escalations within 6 months of assuming role. Led end to end IT delivery with footprint across USA and Europe with over 35 global office locations. Managed both onshore and offshore delivery operations for this customer including a FINMA compliant delivery in Switzerland. • Led a globally distributed team of 1400 people including Account Delivery managers, Chief Engineer, Account Security Officer, Audit and Risk Compliance Officer, Business Managers and Technical Leads • Successfully delivered a key transformation program within 2 years including associated projects• Liaised with client CIO around a 5 year IT strategy roadmap including technology modernisation as well as budgetary allocations and savings from different suppliers. • Chaired Steering Committee governance forums attended by Global and Regional CIOs, Chief Information Security Officer and CFO of the client organisation• Achieved 100% compliance on regulatory audits including FINMA and achieved a Net Promoter Score for the services delivered at 100% for 2 consecutive yearsTelecom Sector Account•Managed an IT Services contract covering 9 European countries by winning the contract through a Sales pursuit and delivered Innovation through optimising operations thereby increasing customer satisfaction beyond 90%•Successfully pursued, won and transitioned 2 major IT Services deals with a TCV of over $68 million across WPS and Cloud Services and achieved 100% contractual objectives with zero financial penalties for service defaults•Managed a multi-cultural European team of Account Delivery Managers •Increased profitability from 13% to 27% within first financial year by driving cost initiatives•Increased Net Promoter score from 50 to 80 for the year 2015 عرض أقل Deputised to USA to lead as Escalations Manager for key US based customers. Spearheaded operations with a core team of 7 managers focused on delivering business critical programmes • De-escalated 3 key Accounts with industries ranging from Transportation & Logistics, Finance and FMCG and worked with CIOs of Escalation Accounts to outline Operational strategies to align delivery outcomes • Provided Central Leadership for a Top Customer for global delivery locations spread across all 3 regions • Driving SLA driven culture ensuring zero escalations from the customer while providing opportunities for better efficiency to improve bottom line performance for the Account عرض أقل • Hired as Unit Manager in October 2005 and promoted to Senior Operations Manager in April 2007. Led Regional vertical of over 350 employees including 11 managers for customers belonging to Americas and EMEA and ensured zero escalated accounts. Represented as a Delivery Expert in active customer sales pursuits • Led L1 Service Desk and L2 - Security Administration towards end user applications such as RACF Mainframe, Novell, SAP, Lotus Notes, Citrix, Active Directory, etc. and achieved 100% SLAs with zero customer escalations• Completed ISO 27001 lead auditor certification and led the Certification team for first ISO certification for the organisation in 2008 and then recertification in 2009 and 2010. • Designed an experience sharing employee program called ‘Footprints’ to improve employee engagement score عرض أقل

  • Global Account Delivery Executive

    Apr 2012 - Apr 2017

  • Best Shore Account Delivery Manager

    Dec 2010 - Apr 2012

  • Senior Operations Manager

    Oct 2005 - Dec 2010
• 

  Dxc technology

  Apr 2017 - Sept 2020

  Global account delivery leader

  Leading large Banking customer in the UK with a yearly revenue over $108 million with a distributed team of over 1800 people driving 3 major digital transformation initiatives under Payments, Information Governance, and Credit & Risk. Managed large scale operations including end to end cheques processing across UK and Ireland, Infrastructure Services with hosted data centres and Application Development for Credit and Risk. • Leading a transformation team to move some of the most critical banking applications from legacy systems to a Google Cloud platform after qualifying a sales opportunity to the tune of $25 million• Driving an Image Capture solution for Corporate and Commercial Banking aimed to target savings over £12 million per annum for the bank• Deploying a centralised Information Policy management solution for GDPR compliance under a single metadata• Won a Banking Payments sales opportunity of $8 million and registered sales wins of up to £4 million within current financial year and supporting a healthy sales pipeline of over £224 million with a target growth of 21% YoY• Delivered a YoY cost savings of up to 13% for the company through productivity initiatives• Improved Net Promoter Score rating from the customer from 50 to 67 عرض أقل

• 

  Amazon web services (aws)

  Sept 2020 - now

  I get the fantastic opportunity to work with some amazing GSI Partners across EMEA region who are delivering leading edge solutions to AWS' Customers by collaborating joint GTM motions between Partners and AWS Professional Services.

  • Senior Partner Development Manager

    Sept 2024 - now

  • Enterprise Services Manager

    Sept 2020 - Sept 2024