Experience

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  Reliance digital retail ltd.

  May 2018 - Jun 2022

  Customer care executive (it support)

  • Customer Technical Support: Assisted customers with technical issues related to laptops, desktops, and software, including product demonstrations, installation, configuration, and troubleshooting. Delivered timely resolutions via phone, email, and live chat, ensuring high customer satisfaction.• System Administration Support: Provided internal IT support, including desktop troubleshooting, basic networking setup, and maintenance of routing and switching equipment, contributing to smooth business operations.• Sales Enablement: Identified customer needs and offered tailored solutions by promoting software products (e.g., Microsoft Office) and extended warranty plans, enhancing customer retention and satisfaction.• Warranty and Repair Coordination: Managed warranty claims by liaising with customers, brands, and service centers to resolve issues efficiently. Coordinated with vendors and internal teams to address company system repairs, ensuring minimal downtime and high customer satisfaction. Show less