Experience

• 

  Sutherland global services

  Jul 2004 - Sept 2006

  Subject matter expert

  Technical support Engineer managing Desktop systems, Security management, managing Team of 10 associates

• 

  Tata consultancy services

  Sept 2006 - Sept 2015

  - Onsite & Offshore co-ordination- Managing, coordinating, planning and monitoring execution of project: This involves creation of project plan, schedules and individual tasks and allocating resources based on their expertise and availability. Monitor Project status and delivery for the - Client Owned and manage IT Service / Process improvement projects.- Tracking the project progress and mitigating the Risks – This involves monitoring the progress of the project as per the project plan, in case of any deviation, take appropriate action. Risk to be identified, prioritizing and take appropriate action to mitigate risks.- Co-ordinate with the onsite team - This involves communication with the onsite team on regular basis via email/teleconference. - - Resolving any issues with onsite team. Status update will be shared and discussed- Client Management – Weekly tele-conferences and monthly video calls to discuss the projects progress. Participate in business proposals presentation for new business opportunities. Obtain customer feedback formally to close any action items- Defining responsibilities and estimating project efforts.- Determining the resource requirements, recommend hiring and termination of resources to HR team- Training and Mentoring of the team members- Providing strategic and tactical direction to the team- Reviewing with clients and all stakeholders and status reporting.- Conduct Performance Appraisal to team members and initiate Promotions Show less • Provide Production Management Support for Individual life and Group Insurance applications• Install production changes as per the requirement• Perform Release activities• Perform weekend, Holiday activities• Correction and Diagnosis of Job abends• Perform root cause analysis and provide resolution to recurring issues.• Performance Monitoring and tuning.• Abend Monitoring and providing resolution / facilitate resolution with the respective teams. • Monitor and expedite batch jobs running in in 4 different Data centers (and in Multiple LPAR's)• On Call support• Facilitate Business Continuation Exercise• Attend release walk thru meetings • Implement and Monitor UAT batch processing• Status reporting to the clients• Co-coordinating with onsite team for production management activities• Attending team meetings and status meetings Show less

  • Team Lead - Backup and Storage

    Dec 2010 - Sept 2015

  • System Engineer

    Sept 2006 - Nov 2010
• 

  Tata consultancy services

  Sept 2016 - now

  Planning of Project activities, their distribution among various execution teams and overseeing the entire development of project according to the plans.- Reviewing the Service descriptions as per Master Service Agreement- Identifying the Projects and Operational activities based on the responsibility matrix defined for TCSL in the contractual agreement- Identify the different team members in the respective project to execute the tasks.- Planning the deliverable for the customers and authorized user- Reviewing the deliverables as per planning with customer and Delivery Partner from TCSL Controlling the quality of service provided to the Client.- Monitoring the contractual SLA, reviewing trends analysis and analyzing the re-opened incidents and performing root cause analysis- Analysis of customer feedback from the customer satisfaction survey and preparing action items to address the concerns- Implementing corrective actions and monitoring the quality of the deliverablesDefining responsibilities for various project and technical teams and reviewing deliverables to be provided to client.- Identifying the subject matter experts ( SME) and Leads for different service areas- Defining the goals and objectives for technical teams- Provide guidelines to the technical and project execution teams- Periodically reviewing the progress on deliverable against the goals and objectiveInteraction with Client and other stakeholder to constantly provide them with details of project schedule and developments and also get information about clients Changing Business Requirement.- Monthly Meeting with customer and other stakeholder to understand any changes in the business requirements- Monthly meeting with business stake holders on the project status and apprise them on any risks with project schedule and mitigation plans Show less

  • Technical Manager - Infrastructure Delivery

    May 2022 - now

  • Technical Lead - Backup/ Storage/ Unix / Windows / Vmware/ Linux

    Sept 2016 - Apr 2022