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Himanshu Harry Singhal

Himanshu harry singhal

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location of Himanshu Harry SinghalDelhi, India
Phone number of Himanshu Harry Singhal+91 xxxx xxxxx
Followers of Himanshu Harry Singhal8000 followers

  • Timeline

    Sept 2007 - Oct 2009

    Senior Associate

    Wipro BPO
    Mar 2010 - Dec 2011

    Senior Executive Operations - Level 4

    IBM Global Business Process Services
    Nov 2015 - Feb 2018

    CEO

    SSCD Consultants
    Feb 2018 - Feb 2023

    CEO and Co-founder

    Swahim Consultants Pvt. Ltd.
    Feb 2023 - Dec 2023

    CEO and Founder at Brownie's Pet Hub (OPC) Pvt. Ltd.

    Brownie's Pet Hub (OPC) Pvt Ltd
    Current Company
    Nov 2023 - now

    Director

    Zonex IT Solutions Pvt Ltd

  • Skills

    Affiliate marketing
    Bpo
    Business analysis
    Business development
    Business process improvement
    Business process outsourcing (bpo)
    Call centers
    Change management
    Consulting
    Crm
    Customer relationship management (crm)
    Customer service
    Digital marketing
    Dreamweaver
    Employee engagement
    Employee relations
    Employee training
    Graphic design
    Html
    Human resources
    Javascript
    Leadership
    Management
    Market research
    Microsoft office
    Networking
    Online advertising
    Operations management
    Oracle
    Outsourcing
    Performance management
    Photoshop
    Process improvement
    Program management
    Project management
    Recruiting
    Sales
    Screening
    Service delivery
    Strategic planning
    Strategy
    Talent acquisition
    Team building
    Team leadership
    Team management
    Training
    Transition management
    Vendor management
    Wordpress
    Xml

  • About me

    With a career spanning over 9 years, I had worked with some of the best key players in Indian BPO industry. Looking back today makes me realize that I just achieved 1% of my dream which I had when I left my hometown Rourkela for Chennai in search of job and still there is more to achieve. My experience in companies like Wipro, IBM, Cognizant, Convergys, Aon Hewitt and HCL has always been the best companion in my journey towards becoming my own boss.

  • Education

    • Rourkela municipal college

      1997 - 2002
      Bachelor of commerce (b.com.) accounting a

      Activities and Societies: Inter college debate champ for two consecutive years. Graduated with Accounts (Hons.). Awarded debate champion for two consecutive years. Represented college at district level football meet.

    • Sikkim manipal university - distance education

      2014 - 2016
      Master of business administration - mba human resources management and services

    • Sikkim manipal university - distance education

      -
      Master of business administration - mba human resources management and services

  • Experience

    • Wipro bpo

      Sept 2007 - Oct 2009
      Senior associate

      Handle escalations related to HP printers.Troubleshoot both the hardware and software issues. After determining the issue, taking the appropriate decision whether to get the printer replaced or not. Authorizing the hardware replacement after verification of appropriate troubleshooting steps. Handle issues related to desktops and laptops. This involved fixing issues related to office applications, operating system reinstallation and network troubleshooting involving configuring network connections (both wired and wireless). Show less

    • Ibm global business process services

      Mar 2010 - Dec 2011
      Senior executive operations - level 4

      Handle escalations for issues which cannot be solved at the L1 level. This primarily involved software issues and configuring network connections. Handle issues related to desktops and laptops. This involved fixing issues related to office applications, operating system reinstallation and network troubleshooting involving configuring network connections (both wired and wireless). Maintain SLA, agent break schedule and preparation of weekly roster in the absence of the Assistant Manager. Mentor for a team of 15 people. Provide feedbacks after evaluating calls and make sure they are implemented by the concerned person. Provide tips to L1 support about maintaining AHT (Average Handling Time) and promote up sales. Show less

    • Sscd consultants

      Nov 2015 - Feb 2018
      Ceo

      To take care of day to day operations of company. Ensure timely delivery to client deliverables.

    • Swahim consultants pvt. ltd.

      Feb 2018 - Feb 2023
      Ceo and co-founder

    • Brownie's pet hub (opc) pvt ltd

      Feb 2023 - Dec 2023
      Ceo and founder at brownie's pet hub (opc) pvt. ltd.

    • Zonex it solutions pvt ltd

      Nov 2023 - now
      Director

  • Licenses & Certifications

    • Post graduate diploma in computer programming

      National institute of computer education
      Mar 2002

    • Cisco certified network associate

      Indian institute of hardware technology
      Feb 2007