Experience

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  Kmart

  Mar 2009 - Sept 2011

  Backroom associate

  While serving at Kmart, I was entrusted with greeting clients, providing guidance on company products, and addressing customer complaints.Key responsibilities:Managing merchandise holding, customer returns, and store inventories; Facilitated store operations administration and backroom storage areas; Ensuring outstanding customer service delivery and enhancing satisfaction.Key Achievements/Contribution:☞ Met and frequently surpassed sales targets through provision of outstanding customer service.☞ Maintained sales floor shelves and shelf stock levels. Show less

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  Sterling place nursing home

  Feb 2011 - Apr 2012

  Volunteer

  ☞ As a nursing home volunteer, I was assisting patients with moving within the nursing home facility. ☞ Moreover, I educated and mentored new volunteers in patient handling and sensitivity.☞ One of my key responsibilities was to ensure enhanced patient care delivery to achieve positive health outcomes.

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  State of louisiana

  Aug 2013 - Oct 2014

  Administrative support specialist

  ☞ In this phase of my career, I was serving as an administrative support professional and my key tasks were to perform various clerical and machine operating activities.☞ It is worth mentioning that I created and submitted diligent reports for the government.

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  Fedex

  Nov 2014 - Dec 2015

  Package handler

  During my time over here, I was responsible for:☞ Managing operations associated with package handling, from assembling, filling, sealing, scanning, and loading on trucks for delivery.☞ Sorting items according to destination and tracked package information using barcode scanners.My key successes for this role included:☞ Ensured safe and on-time delivery of packages to customers by supporting with picking, packing, and moving packages.☞ Maintained optimized inventory levels by assisting with material sourcing, handling, and transportation functions.☞ Outperformed in a fast-paced and high workload environment leveraging attention-to-detail and task prioritization skills. Show less

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  Asurion

  Mar 2015 - Oct 2024

  In-store supervisor | interim district manager

  In this phase of my professional career arch, I am overseeing state-wide store operations, such as staff supervision, inventory control, and schedule management.One of my key tasks is to maintain databases and store digital systems with accurate and most updated records. It is noteworthy to mention that I escalate customer complaints and concerns to management for prompt resolution and customer experience optimization.Below listed are my key achievements in this role:☞ Enhanced customer satisfaction and retention levels by following up with store staff and providing effective leadership.☞ Ensured operational compliance with applicable federal, state, and company laws and regulations.☞ Met and surpassed set goals within strict deadlines and received accolades from senior management.☞ Received bonus payments each month for three years in a row, totaling nearly $15,000 in bonus for demonstrating outstanding performance. Show less

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  Cgi

  Oct 2023 - now

  Passport supervisor

  • Supervise passport processing operations, ensuring compliance with federal regulations.• Manage and train a team of employees, providing guidance on procedures and best practices.• Oversee quality control measures to maintain high standards in document verification and issuance.• Address and resolve escalated issues, ensuring timely and efficient passport processing.• Implement process improvements that increase operational efficiency and reduce processing times.• Maintain accurate records and documentation, ensuring data integrity and confidentiality.• Collaborate with federal agencies and stakeholders to ensure seamless operations and compliance. Show less