Francesca Rocca

Francesca rocca

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location of Francesca RoccaLisbon, Lisbon, Portugal
Phone number of Francesca Rocca+91 xxxx xxxxx
Followers of Francesca Rocca730 followers
  • Timeline

    Jan 2010 - Jun 2011

    Venditrice

    Acentro Cagliari
    Mar 2012 - May 2012

    cessione del quinto

    SE.FI
    Dec 2013 - Dec 2013

    Operatrice telefonica

    Amazon
    Sept 2014 - Sept 2014

    Operatrice telefonica

    Amazon
    Sept 2015 - Nov 2018

    Operatrice telefonica

    H3G
    Oct 2017 - Nov 2018

    Amazon Seller Support

    Sitel
    May 2018 - Jan 2021

    Assistent Manager

    DAZN Group
    Lisbon Area, Portogallo
    Jan 2021 - Aug 2022

    Team Manager

    Groupe PSA; Sitel
    Lisbona, Portogallo
    Aug 2022 - Jun 2023

    Agente servizio clienti

    HCL Technologies
    Apr 2023 - Jun 2023

    Autista

    Uber Driver London
    Current Company
    Jun 2023 - now

    Gerente

    Sereia&Driver
  • About me

    Empresa

  • Education

    • Liceo g.m. dettori cagliari

      1993 - 1999
  • Experience

    • Acentro cagliari

      Jan 2010 - Jun 2011
      Venditrice
    • Se.fi

      Mar 2012 - May 2012
      Cessione del quinto

      Venditrice del prodotto e recupero clienti in scadenza.

    • Amazon

      Dec 2013 - Dec 2013
      Operatrice telefonica

      Customer Care

    • Amazon

      Sept 2014 - Sept 2014
      Operatrice telefonica

      Customer Care.

    • H3g

      Sept 2015 - Nov 2018
      Operatrice telefonica
    • Sitel

      Oct 2017 - Nov 2018
      Amazon seller support
    • Dazn group

      May 2018 - Jan 2021

      Assistente e supporto per gli agentiPeople Management, Customer assistance with real time problem solving, Ticket creation, Active floor support for agents (chat, mail); Quality control, quality supervisor; one-to-one skills; organization skills; trainer.Systems used: Salesforce and Atalassian, competent user level of Microsoft Office tools (Word, Excel and PowerPoint) and LMS. Assistenza clienti e supporto tecnico per gli utenti DAZN

      • Assistent Manager

        Nov 2018 - Jan 2021
      • Customer Services Agent

        May 2018 - Nov 2018
    • Groupe psa; sitel

      Jan 2021 - Aug 2022

      Team Manager Citroen AMI Gestione del processo vendita quadriciclo, auto

      • Team Manager

        Aug 2021 - Aug 2022
      • Agente de servicios al cliente

        Jan 2021 - Aug 2022
    • Hcl technologies

      Aug 2022 - Jun 2023
      Agente servizio clienti
    • Uber driver london

      Apr 2023 - Jun 2023
      Autista
    • Sereia&driver

      Jun 2023 - now
      Gerente
  • Licenses & Certifications