Francesca Rocca

Experience

• 

  Acentro Cagliari

  Jan 2010 - Jun 2011

  Venditrice
• 

  SE.FI

  Mar 2012 - May 2012

  Cessione del quinto

  Venditrice del prodotto e recupero clienti in scadenza.

• 

  Amazon

  Dec 2013 - Dec 2013

  Operatrice telefonica

  Customer Care

• 

  Amazon

  Sept 2014 - Sept 2014

  Operatrice telefonica

  Customer Care.

• 

  H3G

  Sept 2015 - Nov 2018

  Operatrice telefonica
• 

  Sitel

  Oct 2017 - Nov 2018

  Amazon Seller Support
• 

  DAZN Group

  May 2018 - Jan 2021

  Assistente e supporto per gli agentiPeople Management, Customer assistance with real time problem solving, Ticket creation, Active floor support for agents (chat, mail); Quality control, quality supervisor; one-to-one skills; organization skills; trainer.Systems used: Salesforce and Atalassian, competent user level of Microsoft Office tools (Word, Excel and PowerPoint) and LMS. Assistenza clienti e supporto tecnico per gli utenti DAZN

  • Assistent Manager

    Nov 2018 - Jan 2021

  • Customer Services Agent

    May 2018 - Nov 2018
• 

  Groupe PSA; Sitel

  Jan 2021 - Aug 2022

  Team Manager Citroen AMI Gestione del processo vendita quadriciclo, auto

  • Team Manager

    Aug 2021 - Aug 2022

  • Agente de servicios al cliente

    Jan 2021 - Aug 2022
• 

  HCL Technologies

  Aug 2022 - Jun 2023

  Agente servizio clienti
• 

  Uber Driver London

  Apr 2023 - Jun 2023

  Autista
• 

  Sereia&Driver

  Jun 2023 - now

  Gerente