Experience

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  Cops monitoring

  Sept 1995 - Sept 2005

  Shift manager, training supervisor, dispatcher

  Verify, dispatch and notify on burglary, panic, fire & medical alarms. Oversee shift of 22 dispatchers & a floor supervisor, customer serv, troubleshoot phone lines & equipment problems, scheduling, evaluations, training & implementing new policies & procedures and programs, interviewing, staffing, orientations, data entry. Intake, investigate, follow up & resolve inquiries. Also, conducted Emergency Procedure classes

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  Franklin trailers, inc.

  May 2006 - now

  Office manager, purchasing agent

  *2 employees work directly for me, have access to all monies going in & out, Dealer Tags, rentals, registration & insurance on all, Programming & maintaining alarm system, Sign up with new vendors & maintaing info, Maintaining/setting up price books, Entering new trailer models, maintaining & quoting, Ordering of trailers, scheduling deliveries, checking in, quality control, matching invoices, Verifying vin numbers, GVW’s, specifics on trailers, Trailer inventory, Financing, Keeping DUNS/SAM info up to date w/ the government, Ordering of all office supplies, Writing collection letters & sending certified mail, All DMV work, temp tags, title work, etc. & going to DMV once a week, Resolving of all DMV related issues. (title, gvwr, vin #’s etc.), Ordering of parts & entering new parts in system, Transferring of parts & trailers between 3 stores, Tracking of Attendance, vacations, time clock punches, write ups, etc., Schedules, Commissions: tracking & submitting, Scheduling Flights, Rooms & Meetings for management trips, Most computer issues go thru me to contact our I.T. dept., New employee packets are assigned & submitted by me, Liaison between accounting, human resources & payroll for employees, Making corrections to product inventory almost daily & entering corrections on physical product inventory once a year, I wrote the counter S.O.P. & keep it updated w/ new policies & procedures, Assigning of parking spaces for employees, Typing & distributing Memo’s from management, I am a Notary, Keeping track of scrapped trailers, Answering overflow of calls, Cashing out internal work orders & applying them to trailers if need be, Changing Labor rate, Filling out paperwork to get credit/terms w/ other companies Show less