Experience

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  Amr - middle sea asesores de seguros - jlt correspondents

  Aug 1998 - Sept 2000

  Corredor de reaseguros

  - Developed business opportunities between local companies and the international reinsurance market.- Assisted in the renewal of accounts with Lloyd's of London, reinsurers from the USA and continental Europe.- Monitored of business, coverage and placements with reinsurance markets.- Prepared indicative budgets and coverage conditions for facultative business.

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  Cippec

  Nov 2001 - Mar 2002

  Asistente del area reforma del sector público

  - Assisted in the analysis and drafting of proposals on improvements in the management of public policies for municipal governments.- Sponsored the implementation of a control panel for municipalities.- Evaluated administrative processes and prepare recommendations to improve the efficiency of critical areas of municipalities

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  Subsecretaria de la funcion pública - provincia de buenos aires

  Mar 2002 - Feb 2004

  Coordinador de programas de modernización de la gestión

  - Designed and implemented the Citizen Charter Programs, including service standards definitions to measure citizen satisfaction.- Participated in the coordination of inter-ministerial teams for the development of sector strategic and operational plans.- Monitored the follow-up of organizational change management programs and improvement plans to simplify provincial procedures- Participated in the coordination of training activities for public servants of different provincial jurisdictions in partnership with the Provincial Institute of Public Administration.- Participated in the drafting of legislation in relation to the public policies agenda of the Undersecretary of Public Affairs. Show less

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  Monash university - faculty of business and economics

  Feb 2004 - Aug 2005

  Master of public policy and management
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  The university of melbourne - school of social and political sciences

  Feb 2005 - Jul 2005

  Teaching assistant - public policy

  Under the guidance of Dr. Tom Davis, I was responsible of tutorial classes on the subject "Public Policy Making”, which includes sparking in-class debates, assessing exams and student general assistance.

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  Secretaria general de la gobernacion - province of buenos aires

  Sept 2005 - Dec 2007

  Coordinador del proyecto guia unica de tramites - secretaria de gobierno electronico

  - Lead the implementation of the Online Guidelines and Requirements to access government services and developed SIEP program (Integrated System of Issuance and Payments) for provincial public agencies.- Prepared user manuals and procedures to increase integration of Online Guidelines and Requirements for public organizations into the governmental website.- Carried out surveys to update and improve user experience of the Online Guidelines and Requirements website.- Participated as a disseminator in official presentations of Electronic Government Programs. Show less

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  Universidad de buenos aires - facultad de ciencias sociales

  Mar 2007 - Mar 2013

  Profesor titular adjunto

  Seminario y materia "Gobernanza y Gobierno Electrónico en América Latina"

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  Registro nacional de las personas - ministerio del interior

  Dec 2007 - Apr 2022

  - Leading the operation of the Customer Service Centers (Centros de Documentacion) in accordance with quality standards and in compliance with regulations.- Coordinating teams to respond to general queries both face-to-face and through social networks and mitigate claims that may impact on the organizational reputation.- Implementing projects related to the enhance service quality to meet citizen expectations.- Coordinating a team to develop the Quality Management System to improve service delivery to obtain ISO 9001.2015 certification. - Liaising and maintaining relationships with key stakeholders. Show less - Designed and implemented communication policies (internal and external) aimed at strengthening the reputation and good knowledge of the organization in the community.- Advised the Executive Director in public relations with provincial governments. - Assisting other areas, when requested, in the design of “assistance agreements” with other public entities: Social Development, Education, Justice, Minority, Indigenous Affairs among other.- Promoted agreements with public and private entities to verify data.- Represent the organization in events in the country and abroad. Show less - Coordinated the formulation of strategic and operational plans across different areas- Coordinated the integration of statistical and geographical information on production to improve decision making process.- Monitored the implementation of technological upgrades and innovations through in-house testing and reporting.- Set up a dedicated inbound call center 0810 to provide functional support 1000+ provincial registry offices.- Liaised with postal services to ensure timely service delivery and make recommendation to improve for improvements. Show less

  • Asesor de la Dirección Nacional de Atención al Publico

    Feb 2019 - Apr 2022

  • Director de Centros de Atencion al Publico

    Apr 2016 - Jan 2019

  • Director Nacional de Atención al Ciudadano y Relaciones Institucionales

    Jul 2013 - Mar 2016

  • Director de Planificacion y Estadistica

    Dec 2009 - Jul 2013

  • Director de Control de la Produccion

    Dec 2007 - Dec 2009
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  Oficina anticorrupción

  May 2022 - now

  Asesor en integridad y transparencia