Experience

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  Jcpenney

  May 2005 - Aug 2011

  • Handled all pricing activity within the store including retail, sale, and clearance price changes daily• In charge of add distribution, and the disposal of defective merchandise• Completing a marketing board weekly. Ability to research various reports as needed• Ability to research various reports as needed • Handled all customer requests and inquiries • Provided customer service by engaging with each customer and making each interaction personable• Completing customer payments, securing store at close, and taking care of customer calls and concerns• Catalog and credit application certified

  • Pricing and Signing

    Jul 2009 - Aug 2011

  • Retail Associate

    May 2005 - Jul 2009
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  Sephora

  Aug 2011 - Oct 2014

  • Recruited, hired, developed, and retained retail talent for the company.• Reorganize the sales floor to meet company demands including restocking inventory when shipments are received.• Completed weekly schedules according to payroll policies.•Drive sales and profit through developing a strong marketing calendar and coaching to team and individual goals daily. • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Show less

  • Senior Education Consultant

    Jun 2013 - Oct 2014

  • Operations Product Consultant

    Aug 2011 - Jun 2013
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  Jcpenney

  Oct 2014 - Oct 2015

  Human resources

  •Customer Service & Sales – Models and holds team accountable for outstanding customer service; demonstrates WORTH behaviors consistently. Maximizes sales and service by ensuring staff is scheduled appropriately. Manages credit, rewards and gift card programs throughout the store. Manages and promotes FindMore with associates to drive sales and enhance customer service. Greets and assists customers in finding products and partners with other team members when additional help is needed.•Talent Acquisition and Training – Partners with store leadership to identify talent needs. Creates and monitors the store’s open requisitions, screens, and routes qualified applicants to appropriate hiring manager. Executes new hire orientation in addition to the Talent Tryout interview processes. Reviews training transcripts to identify role-based and development training for on time completion.•General Operations – Reviews schedules and makes productive edits to further optimize resources. Closes payroll and completes other payroll functions including system reports as necessary for associates to receive pay for hours worked. Processes new and existing associate’s HR tasks as necessary according to state laws and company policies. Participates in annual inventory processes•Team Development – Responsible for the completion of associate training and policy compliance. Consistently provides ongoing feedback and coaching to associates. Assists with the Productivity Standards Program processes. Maintains notes / observations of each associate’s strengths and opportunities. Reports performance and/or policy issues and attendance opportunities within the team to appropriate leadership•Performance Standards – Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance. Show less

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  Sephora inside jcpenney

  Oct 2015 - May 2018

  Beauty manager

  •Understands the levers and indicators that affect the Sephora business and coach their team to deliver an amazing shopping experience for their clients.•Responsible for analyzing business performance to deliver strategic business goals.•Supports Talent Management process by consistently sourcing and developing new talent based on core strengths.• Supports the execution of the monthly animation, including making visual merchandise decisions based on local consumer relevance

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  Estée lauder

  May 2018 - now

  Field executive

  •Utilizes and demonstrates solid understanding of sales, product knowledge, events, operations, retail market and cosmetic industry to keep business andCoaching/development interactions of third party staff.•Enthusiastic developer and achiever with problem solving work intensity and strong values with positive communication talents. •Ability to work in a fast-paced collaborative environment with multi retail and branded strategies. •Leads counter staff, direct pay and freelancers in educational and marketing strategies at a seasons glance in order to deliver growth over last year.•Maintains and cultivate partnerships with retailers to overseeing promotional calendar execution from employees that oversee retail goals..Retains and recruits top tier talent to drive and exceed business results Show less