Fikile D.

Experience

• 

  FNB South Africa

  Sept 2004 - Apr 2009

  Work Description and Key Responsibilities - Identifying Customer needs by offering different banking product like; credit card, loans, overdraft and upselling value-added products. Retaining clients by providing good customer service. - Handling outbound and inbound calls and maintaining good relationship with existing and potential clients. - Handling queries over the email and responding within the turnaround time. Inbound and outbound. - Assisting client with balance transfer to consolidate their accounts with a low interest rate. Show less

  • Client Service Consultant

    Feb 2007 - Apr 2009

  • Sales Consultant

    Sept 2004 - Feb 2007
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  Abacus Financial Services

  Jan 2010 - Nov 2013

  Fund Administrator / Personal Assistant

  Work Description and Key Responsibilities Fund Administrator Responsibilities - As an administrator: Liaising with Banks (Absa and Nedbank) to make sure that correct amount is deposited into client’s account. Conducting credit assessment and affordability and checking signing of pre agreements. - Checking loan applications to make sure they comply with the NCA and the Pension Funds Act. - Doing flagging’s, making sure that Trainee-Originators meet their monthly targets by making site visit with them and showing them how to conduct presentations. - Request presentations and assisting with general office duties and preparing financial entries. - Processing loans and responding to queries from the Fund. - Sending correspondence to client regarding interest rate changes. - Managing communication tools between Absa and Abacus. Personal Assistant Responsibilities - Providing administrative support to the Snr Manager, including diary management, travelling arrangement and accommodation to facilitates seamless business trips, ensuring comfort and convenience. - Processing expenses invoices accurately for financial integrity and accountability, maintaining transparency. - Arranging appointments with external stakeholders to optimize time management. - Prepare minutes and maintain records of the meeting. - Assisting with preparation of presentations and reports to enhance clarity and professionalism in business activities. Assisting with emails and phone calls with courtesy and efficiency. - Maintaining filing systems and databases for easy access to information, supporting efficient decision making. - Liaising with external parties and attending to internal and external correspondence as well as matters of high confidentiality. Handling confidential information and maintaining trust. Show less

• 

  Tracker Connect

  Dec 2013 - Jun 2018

  Customer Service Administrator

  Work Description and Key Responsibilities - Providing professional and excellent customer service. Responsible for advanced fault findings. - Providing feedback to consumers regarding queries in time. Compiling sales reports. - Making amendments and cancelling of contract with clients. Handling of confidential information. - Answering and responding to incoming calls emails or faxes received from customers. - Allocating leads to staff to dial. Processing cancellations of contracts. Assist with validation of stats. - Data capturing integrity and any other related task to achieve my area of responsibility.- Ensure that customer service standards are maintained in highly pressurised environment. - Assist with booking installation for tracking devices and follow up on all outstanding appointment. - Providing prompt resolution to escalated inquires and consumer disputes. - Capture and update client’s database held by the company. Keep records of all work done. Show less

• 

  Teraco – A Digital Realty Company

  Jul 2018 - now

  Office Manager

  Work Description and Key Responsibilities - Manage reception, client areas, meeting rooms, offices, and canteen. Conducting monthly stock control. - Receive and welcome visitors for tours and meetings. Processing expenses and invoices accurately. - Facilitate office operations to ensure efficiency and productivity, enabling smooth workflow for the team. - Serve as the main point of contact for the leadership team. Distribute stock to different branches. - Maintain professionalism and strict confidentially with materials and exercise discretion. - Coordinate all Executive meetings and retreats and assisting with booking meeting rooms and events as needed for the office. Responsible for arranging meeting room diaries for the team. - Managing correspondence and communication to maintain prompt and professional responses, fostering strong relationships. Answering of calls in a professional manner and directing them to the relevant parties. - Managing travel arrangements for staff, including hotel booking, transportation and meals coordination and assisting with other company logistics. Ordering office consumables, stationery, and water for the office. - Filing document for easy access of information. Handling of any orders delivered to and from the office. - Adhere to operating systems and procedures for the front desk in compliance with the business standards. - Manage cleaning team through on site supervision. Assisting with recruitment process when needed. - Assist HR with onboarding new employees and welcoming them into the office. - Oversee and managing all administrative tasks and duties within the office. - Requesting quotes from different suppliers, sending approvals and loading Purchase Order, and processing invoice on Ozone, doing follow ups with suppliers to see if payment was made. - Ensure that interior of the building and garden is well maintained. Undertaking fitout of furniture and kitchen items. Show less