Jeff Kops

Experience

• 

  AT&T

  Jul 1994 - now

  Lead a team of 3 Sr. Technical Team Leads (3 regions) 48 plus indirect employees that are responsible for the 18 Mobility National Technology Data Centers and managing 1 million square feet of data center floor space. We provide Technical Support for Client groups from System Admins to Security Ops. Managed the construction and successfully launched 6 National Technology Centers (500K of Data Center Floor Space) in the last 2 years supporting the growth and demand for Mobile Data. Leading this team to have a consistent track record of developing a vision of providing excellent customer service while maintaining excellent network availability. Show less Led 18 Video Site Operations Managers and 1 Video Hub Supervisor running the VHOs in Chicago, Milwaukee, Green Bay, Madison, South Bend, Indianapolis, Champaign, Louisville, Charlotte, Greensboro, Raleigh, Columbia, Greenville and Charleston. Led 22 managers running the VHOs in Chicago, Milwaukee, Green Bay, Madison, South Bend, Indianapolis, Champaign, Daytona, Columbia, Jacksonville, Miami and Hartford. Developing the process and practices to maintain the new IPTV Network. Establishing metrics and routines for AT&T's multi-billion dollars start up business called U-verse. Managing the team and setting a path to achieve awards like JD Powers. Show less

  • Associate Director Of Technology

    Oct 2019 - now

  • Sr. Technical Director

    Mar 2012 - Oct 2019

  • Sr. Technical Director Uverse

    May 2011 - Mar 2012

  • Technical Director Uverse

    Oct 2006 - May 2011

  • Manager Engineering Implementation - Uverse

    Sept 2005 - Oct 2006

  • Network Operations Manager - Central Offices

    Feb 2002 - Sept 2005

  • State Force & Load Manager - Wisconsin

    Oct 2000 - Feb 2002

  • Control Manager

    Sept 1999 - Oct 2000

  • Communications Technician

    Jul 1994 - Sept 1999