Ian Wingfield

Experience

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  United States Air Force

  Jul 2007 - Oct 2012

  Security Forces

  Force protection and anti-terrorism tasks were enabled, including the use of lethal force training to safeguard military and civilian persons as well as important air force resources.- Perform base security and air base defense responsibilities.- Security support for the Defense Intelligence Agency Headquarters and other key locations, identifying problem areas and giving recommendations for better threat response effectiveness.- Responsible for weapons and ammunition worth more than $3.5 million, arming mission-critical personnel, achieving mission objectives, maintaining base readiness, and preparing for any form of contingent operations.- Provided protection for twenty-five F-15E, five C-130, and ten C-5 aircraft worth more than $8 billion.- Ensure Protection Level 2 and Level 3 (PL2 and PL3) resources were secured for the US Air Force and US Command.- Conducted periodic inventory system accountability for weapons, ammunition, and gear issued to soldiers and civilians on a daily basis.Duties while deployed in Kuwait- Implemented measures to protect the safety of installation security and host-nation assets.- First-in, first-out (FIFO) inventory systems were used to conduct a physical count of inventory for weapons, ammunition, gear, and supplies to be issued to warfighters.- Created anti-terrorism and force protection procedures in order to gather vital intelligence for size, activity, location, unit, time, and equipment (SALUTE) reports.- In addition to enforcing anti-terrorism and force protection rules and activities. Oversaw security programs that used detect, delay, and reply to monitor installation security.- Intrusion detection systems, micro seismic detecting devices, infrared cameras, an alarm notification system, and visual displays with patrols were among the detection methods put in place.- Delay tactics included double gates topped with seismic detecting equipment placed across a 30-yard open area covered with barbed wiring. Show less

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  U.S. Air Force Reserve

  Dec 2012 - Oct 2014

  Security Forces/ CATM

  Supervised and oversaw force protection responsibilities, including the use of lethal force training as a Combat and Tactical Maintenance personnel to safeguard troops and resources.- Trained air force reservists on air base defense functions to preserve base security.- Personnel were trained in the use of counterintelligence measures for information and environmental security.- Trained reserve personnel in the application of anti-terrorism measures such as detect, delay, and response actions for installation and facility security.- Combat Arms Training for air force reservists was completed.- Aided in the maintenance of squadron and reserve readiness for immediate deployment for mission support.- Conducted quarterly training for security forces personnel regarding the instructions in weapons safety, handling and firing mechanics of the M9, M4, M203, M249, and M240B.- Maintaining weapon certifications for air force reservists to ensure mission readiness Show less

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  ALLIED BARTON SECURITY SERVICES LP

  Feb 2013 - Jun 2013

  Armed Security Officer

  In charge of safeguarding and gaining access to highly classified and sensitive equipment, technology, and information.- Demonstrate great customer service and communication abilities.- Utilized computer skills to run cutting-edge wireless technologies at customer sites.- Conduct personal sweeps in restricted areas; keep an eye out for prohibited goods in specific places.- Responded to and assessed security or emergency alarms, emergency situations, medical help, fires, oxygen deficiency alarms, and served as a first responder.- Secured sensitive information, escorted visitors and contractors, and ensured safe access and egress.- Maintain order and enforce rules, regulations, and directions to ensure the site's viability and the safety of staff, equipment, and sensitive information.- Report safety issues, security breaches, and unexpected occurrences in writing or verbally.- Understand and post site-specific operations performance manuals and orders. Show less

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  Apex Systems

  Jun 2013 - Sept 2013

  Tier 1 Technical Support

  Tier 1 help desk services were provided to DOD Navy Marine Corps Intranet (NMCI) customers to aid in operations for over 3,000 users in a fast-paced environment to ensure mission important functions are serviced.- Analyze desktop, application, networking, and infrastructure problems.- Supported a diverse client base from the Navy and Marine Corps about user network access using Microsoft Active Directory.- Repair laptops, mobile devices, and PCs, including reimaging.- Helped with ticket management for resolution and escalation to appropriate sections to complete mission-critical tasks for customers.- Remote assistance was provided to user desktops and laptops.- Identified identified issues and implemented relevant remedies or escalated them to a higher tier group for resolution Show less

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  NOVA Corporation

  Sept 2013 - Nov 2016

  Working under the DISA Cyber Sustainment division to monitor network activity and guarantee compliance with DoD and US Cyber Command instructions for all network connections, applications, and systems connected to the Defense Information Systems Network (DISN).- As an IASO and ISSM, I tracked CAT 1 and CAT 2 vulnerabilities to monitor program and asset compliance.- Create weekly and monthly reports for ACAS, HBSS, and PKI Support using ITSM BMC Remedy.- Weekly security data consolidation to assist division with overall compliance status, updates, comments, and POA&Ms.- Notice of Recommended DISANet Asset Disconnection generated for CONUS, EUR, and PAC on both (NIPR) and (SIPR) via ACAS and HBSS scan reports- Create weekly IA briefs for program managers to provide current updates to the PM team on ongoing issues affecting the program in the previous week in order to maintain compliance and mitigate vulnerabilities within programs for DISA.- Hold weekly meetings with the Program Managers to ensure that all workers involved in development and COOP are conducting necessary testing and notification in accordance with STIG compliance.- Use eMASS and STIG viewer to assist Program Managers and their engineering teams with program security control compliance in order to update DIACAP/RMF..- As a member of the DISA requirements board, I examine users' Service and Change requests to the network infrastructure, as well as compliance and approval for user requests for network additions.- Identified and recorded all information integral to DISANet, Enterprise Validation and Integration Facility (EVIF) business processes by analyzing provisional security impact values and making appropriate revisions.- Implemented system and facility security policies and procedures, as well as monitored compliance with anti-terrorism and force protection measures.- Collaborated with a network security team to investigate and mitigate security breaches and spills. Show less Trained new service desk technicians on troubleshooting techniques, phone etiquette, and customer service standards. Helped the Tier 2 and Server teams with ticket audits to ensure correct ticket elevation via Incident Ticket Service Management (ITSM) for customer satisfaction and resolution.- Managed the service desk call center queue using a VOIP phone manager system to guarantee calls were answered correctly and on time.- Standard operational procedures have been updated to support help desk technicians with processes and guidelines.- Ensure that help desk assistance calls are recorded and handled correctly and efficiently.- Ensure that proper antivirus protection and solutions are maintained and updated.- Conduct Ticket Queue Management for the entire Tier 2 desktop crew.- Training new technicians on service desk processes, troubleshooting methodologies, and client difficulties.- Managing account creations for ITSM, VOIP phones, Cisco Phone agents, and administrator accounts for service desk technicians via Active Directory- Supervisor of 15 technicians Assisting Quality Assurance with ticket auditing- ITIL v3 Foundations and ITIL Intermediate RCV certificates were obtained.- Assist in gathering relevant information for Spillage Reports.- Led a team of four software developers in the design, development, and deployment of a new software application.- Team goals and objectives were defined through collaboration and problem-solving approaches, and they were met using a prepared strategy.- Team progress was monitored, and team members were given comments and guidance. Show less

  • Information Systems Security Manager

    Dec 2015 - Nov 2016

  • Tier 1 Team Lead

    Sept 2013 - Dec 2015
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  Chameleon Integrated Services

  Nov 2015 - May 2016

  Senior Systems Administrator

  As the technical lead for the Tier 2 support kiosk, I was in charge of a team of ten technicians who were responsible for identifying and implementing solutions to software and hardware issues clients were experiencing on the network.- All systems within a client's digital environment are installed and maintained.- Documenting operating system and user procedures and recommendations.- Server and desktop hardware design, configuration, and troubleshooting.- Audit job as Quality Assurance to ensure that all Tier 2 Kiosk operators log and handle ticket queue management and support calls effectively and efficiently.- Maintain and upgrade proper antivirus protection and solutions.- Maintain changes to Tier 2 kiosk personnel's standard operating procedures.- Loaner computers, external hard drives, and blu-ray writers are managed as property during the reimaging process.- Reimage laptops that have system issues, blue screens, or outdated computer imaging.- Perform Microsoft security patching on machines that are at danger of being placed in the remediation OU.- Make desk-side support visits to on-site users who are having hardware, software, or network problems.- Assisting help desk technicians with customer issue escalation- Instruction to new technicians on service desk operations and troubleshooting techniques Show less

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  General Dynamics Information Technology

  Nov 2016 - Jun 2019

  Senior Information Systems Security Analyst

  Responsible for reviewing the network health status for several DoD departments, including special programs inside the federal government, in order to decide authorization to function over the Defense Information Systems Network (DISN).- Examine the accuracy of all network registration and enclave health assessments submitted to the Connection Approval Office using the System/Network Approval Process (SNAP) for NIPR and SIPRNet GIG Interconnection Approval Process System (SGS) for SIPRNet to respond to mission partners regarding Authority to Connect (ATC), an Interim Authority to Connect (IATC), a Interim Authority to Test (IATT), or rejection to connect to the Defense Information Systems Network (DISN).- Conduct NIPR/SIPR Risk Management Framework (RMF) reviews for DoD, Non-DoD, and Contractor Information Systems (IS) before issuing a connection permission memorandum or a receipt/re-work request.- Ensure that the System Security Plan contains the necessary paperwork to identify the system, its authorization status, and the purpose of the connection.- Ensure that all Non-Compliant and Not Applicable IA security controls have a Plan of Action and Mitigation (POA&M) for any and all Defense Information Assurance Certification and Accreditation (DIACAP)/ Risk Management Framework (RMF) controls that are marked Non-Compliant in the Security Assessment Report, or Scorecard.- Manage the functional administration of the SNAP (NIPR) and SGS (SIPR) applications, providing assistance to DoD and non-DoD mission partners with DSN, NIPR, SIPR/GIAP registrations.- Assist DoD and non-DoD mission partners with SNAP/SGS account difficulties such as approval, rejection, lockouts, deactivation, reactivation, and resets.- Assist SNAP program developers in documenting and reporting any unusual concerns or problems encountered by consumers.- Travel off-site to assist with circuit, network infrastructure, hardware/software resolution, and compliance. Show less

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  Department of Defense Education Activity (DoDEA)

  Nov 2021 - now

  Educator

  Help instructors maintain the continuity and coherence of the subject curriculum. Provide support to the school's Chromebook custodian by troubleshooting. hardware and software issues that impact the operating system on studentlaptops.•Provide by students courses of action that emphasize the school's academic and student body objectives as part of their curriculum.• Conduct classroom safety and hazardous inspections and report any anomalies to the teachers and administrative officer.•Examine Chromebook hardware issues by investigating hardware issues impacting the operating system in order to aid the school custodian with escalation to the next level in the IT department.•Create student rosters and project assignments using Google Classroom.•Utilize Microsoft Office Suite to maintain electronic files of all performance assessments and support forms submitted for student evaluationDuties in Wiesbaden, Germany (Nov. 2020-June 2023)•Taught 6th grade English and Language Arts as a short-term permanentsubstitute at Wiesbaden Middle School.•Maintained athletic financial and equipment accounting in order to generate reports on monetary disparities, equipment responsibility, and temporary duty assignments.•Monitor expenditures for Temporary Duty assignment vouchers to ensure all relevant information is contained, therefore enabling accurate and timely reimbursement.•Help with Chromebook, Dell, and Smartboard hardware and operating system updates.•Collaborated with the administrative officer at the middle school to coordinate functions for high school athletic activities, and was in charge of building security at the end of events•Used a periodic inventory system with First-in-First-Out (FIFO) principles to aid teachers with moving, storing, and replacing inventory for classroom instructions and school projects.•Conducted freight-on-board (FOB) destination activities to convey high-value items from one school to another while maintaining inventory ownership Show less