
Hannah Wood
Customer Experience Representative

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About me
Human Resources Advisor, CPHR Candidate
Education

Dalhousie University
2014 - 2019Bachelor of Science - BS Psychology, Creative WritingMajor in Psychology, Minor in Creative Writing

Nova Scotia Community College
2019 - 2020Advanced Diploma Human Resources ManagementAdvanced Diploma in Human Resource Management with Honours
Experience

Indigo
Apr 2015 - Mar 2019Customer Experience Representative
Proposify
May 2020 - Nov 2020Human Resources Assistant
Aug 2020 - Nov 2020Human Resources Intern
May 2020 - Aug 2020

Wattpad
Nov 2020 - Jul 2021Talent Acquisition SpecialistAt Wattpad, I was a Talent Acquisition Specialist. This was a blended role, focused primarily on recruiting for technical roles, but also heavily involved in various HR tasks from onboarding to employment records. At Wattpad, I:- Managed full-cycle recruitment from research and sourcing to screening, scheduling, interviewing and reference checking- Partnered with hiring managers to recruit across all types of roles, both technical and non-technical with a specific focus on marketing and software development.- Sourced talent through social media channels, focusing on proactive outreach, referrals, networking, and attending career fairs and events- Completed various HR tasks, including facilitating the onboarding of new employees and maintaining employee records, participating in DEI committee meetings and projects, culture events and projects, and the creation of a HR scorecard to be rolled out quarterly Show less

Arctic Wolf
Jul 2021 - Jan 2022Technical RecruiterAt Arctic Wolf, I was a technical recruiter. I hired for a range of high-volume roles in the Cyber Security space focused on Software Development, QA analysis, UX and UI Design, technical writing, and other Research and Development roles. At Arctic Wolf, I: - Managed the full-cycle recruitment process- Worked closely with hiring managers to maintain expectations and meet headcount goals quarterly- Supported and implemented the overall recruiting strategy within the Research and Development department - Prepared recruitment materials and posted jobs to appropriate job boards, social media networks, and other identified sources - Managed a robust candidate pipeline and sourced using various tools and methodologies such as LinkedIn Recruiter, referral, and career fairs- Hired within various locales, across all of Canada (primarily Ontario, Nova Scotia, and British Columbia), the United States, and remote- Perhaps most important, managed the candidate experience to ensure every candidate feels heard and appreciated while maintaining the company reputation and meeting the hiring team needs Show less

Relay Financial
Jan 2022 - Jan 2023People Operations SpecialistAs a People Operations Specialist with Relay Financial, I worked on everything involving the People Experience, Human Resources, and Recruitment. I hired for high volume roles, but also managed the employee lifecycle from start to finish. During my time at Relay, I:- Prepared HR related paperwork, ensuring our hiring and onboarding processes wereseamless- Administered Canadian benefit plans and programs, including enrolment and changes- Owned the full cycle of the recruitment process from sourcing to hiring and closingcandidates- Owned onboarding new hires (system entry, paperwork validation, background check administration, email set-up and technical equipment provisioning) and managed first week onboarding HR needs- Maintained employee records and compensation data and ESOP records- Acted as the product owner for Culture Amp (an employee engagement tool), managingand facilitating training of the tool for all employees- Owned the engagement survey and other company surveying, produced detailed data analysis- Owned and managed all things payroll and benefits, including working closely with external stakeholders on the payroll register, managing internal expenses and reimbursements, handling and communicating salary changes, enrolling new hires in benefits, and implementing benefits changes for existing employees- Identified and drove process improvement efforts, leveraging HR systems to automate and eliminate manual work where possible Show less

Dalhousie University
Feb 2023 - Nov 2024Human Resources Business Partner
Apr 2024 - Nov 2024Human Resources Advisor, Job Design
Oct 2023 - Sept 2024Recruitment Assistant
Feb 2023 - Oct 2023

Government of Northwest Territories
Nov 2024 - nowDuty to Accommodate Advisor
Licenses & Certifications
- View certificate

Entelo Basics Certified
EnteloFeb 2022
Honors & Awards
- Awarded to Hannah WoodC. Vanessa Hammock Award Recipient Student Awards NSCC Jan 2020 Awarded to a student who demonstrates a passion for Human Resources and life.
Volunteer Experience
Front Desk Representative
Issued by CPHR Nova Scotia on Jan 2020
Associated with Hannah WoodSchool of Business Volunteer
Issued by Nova Scotia Community College on Oct 2019
Associated with Hannah Wood
Languages
- enEnglish
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