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Magdalena A.

Magdalena A.

Customer Support Specialist

Followers of Magdalena A.398 followers
location of Magdalena A.Prague, Czechia

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  • Timeline

  • About me

    Driving GDPR Compliance and Sales Success as an Account Executive @ Usercentrics

  • Education

    • University of Wroclaw

      -
      Master's degree Communication Management

      My Master's degree in Communication Management equips me with a comprehensive understanding of both external and internal communication for brands and organizations, encompassing advertising, public relations, and branding. Throughout the program, I gained theoretical knowledge and practical competences in various aspects of organizational communication, emphasizing the creative industry's units and their roles. The focus on designing, including graphic design, is considered crucial for shaping… Show more My Master's degree in Communication Management equips me with a comprehensive understanding of both external and internal communication for brands and organizations, encompassing advertising, public relations, and branding. Throughout the program, I gained theoretical knowledge and practical competences in various aspects of organizational communication, emphasizing the creative industry's units and their roles. The focus on designing, including graphic design, is considered crucial for shaping organizational and brand images. The program also hones competences in communication, economics, marketing, and market processes, preparing graduates for the evolving market and media landscape that demands innovation and creativity. Armed with techniques for effective communication and company management, I am adept at diagnosing communication issues, anticipating crises, and adapting to the dynamic needs of the labor market. Show less

  • Experience

    • Concentrix

      Jul 2020 - Oct 2021
      Customer Support Specialist

      - Contact with clients through all channels: phone (inbound and outbound), e-mail and fax- Support of enquiries and complaints related to the project I supported- Escalating high priority cases to correct departments- Preliminary troubleshooting for apps - Fast, efficient and empathetic customer service- Daily input and management of data in a CRM system (MS Dynamics)

    • Amazon

      Oct 2021 - Jun 2022
      Sr. Content Reviewer

      My position at Amazon was Senior Content Reviewer. My three main tasks were moderation, auditing and onboarding.Some of my daily tasks:- Reviewing web sites/ ad Creative/ videos for content quality for the Polish marketplace following pre-defined guidelines- Analyzing data and evaluation of trends/ patterns- Recommending generic patterns to be translated into rules- Mentoring of new hires and taking pat in the onboarding process- Coordinating training & mentoring sessions- Troubleshooting issues related to Advertisers- Conducting audits and quality checks- Escalating questions/issues from the team regarding the process and cascading updates to the team- Preparing and maintaining training documents, Wiki pages with updates, SOPs and minutes of meetings- Maintaining high internal quality of the processes by performing quality audits- Providing specific and timely feedback to policers on errors/trends- Preparation of internal and external presentations- Acting as SME for processes on the floor Show less

    • Pond5

      Jun 2022 - Apr 2024
      Inside Sales Representative

      - Handled incoming queries and established initial client relationships through a variety of channels (phone, email, booked meetings LinkedIn, company websites)- Acquired new customers and maintained relationships with existing clients- Assisted with general customer service requests that occur during the sales process- Helped clients identify and purchase the right products and license coverage- Developed and closed sales opportunities from the SMB segment- Qualified leads and distributed them to the correct teams- Consistently met and exceeded targets - Daily collaboration with other internal teams: Finance, Legal, Support, Marketing, Product- Worked with Salesforce, maintained the information and activity flows up to date- Outbound campaigns in Outreach and Apollo Show less

    • Usercentrics

      May 2024 - now
      Account Executive

  • Licenses & Certifications