Rick Smith

Experience

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  United States Air Force

  Nov 1973 - Sept 1981

  Avionic Navigation/Communications Systems Specialist

  Responsible for inspecting, troubleshooting, repairing, aligning, modifying, and installing avionic navigation/communication equipment on numerous types of aircraft at both Wright Patterson and Charleston Air Force Bases. Maintained over 17 different types of aircraft and over 33 different aircraft systems including onboard computer systems with Transponders for Identification of Friend or Foe and Station Keeping Equipment. Performed Quality Control Inspections as a production inspector on shop and flight line completed work. Made decisions on flight worthiness of aircraft based on operational readiness of aircraft electronic systems. Military Airlift Command, 437th Military Airlift Wing, Charleston Air Force Base, South Carolina. Tactical Air Command, 906th Tactial Figher Wing, Wright Patterson AFB, Ohio. Aeronautical Systems Division, 4950th Test Wing, Wright Patterson Air Force Base, Ohio. Certain Rampart Exercises, Germany, 1980. Air Launch Cruise Missile (ALCM) testing between General Dynamics and Boeing, Edwards Air Force Base, California, 1970s. Air Force Specialty Code 32870/32871. Show less

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  Defense Electronics Supply Center

  Jan 1981 - Jan 1996

  Troubleshoot/repair/program 3,000+ workstations on a PC-NFS Ethernet system at Gentile Air Force Station’s Defense Electronic Supply Center.Review/verify upgrades to computer systems for state-of-the-art technology related to software/hardware requirements which involved creation/evaluation of System Acquisition Requirements Documents (SARDs) as the Quality Assurance Directorate’s ADP Monitor. SARDs being the final instrument to justify the acquisition of equipment once the technical expertise was applied in preparing economic analysis, technical specifications, benchmark specifications and audit/verification procedures required in support of ADP and telecommunication acquisitions for the Federal Government.System Administrator for a MicroVAX 3800 VMS system. Performed regular tape backups, ensured all variables and memory allocated were set properly, and installed/configured/programmed Oracle v7 in preparation for transfer of database and programs from an old IBM-36 system. Show less Review purchase contracts to identify items for random testing to ensure purchased items complied with applicable specifications. Keyed pertinent information into an IBM-36 Mini using a 3180 Terminal. Assisted in the maintenance and systems operations of the IBM-36 system. Connected 5250 type software/hardware to 80286 personal computers to emulate 3180 terminals as well as utilizing routers to transfer data between the IBM-36 and the 80286 workstations. Created dBase III programming to process data transferred from IBM-36 to include in Monthly and Annual Reports. Chaired Annual Report Committee for preparing and publishing the Annual Report for the Test Facility. Show less

  • Computer Specialist

    Jan 1992 - Jan 1996

  • Electronic Technician

    Jan 1987 - Jan 1992

  • Electronic Equipment Specialist

    Jan 1981 - Jan 1987
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  LexisNexis

  Jan 1996 - Mar 2006

  Provided web development/support for the company’s corporate web site (http://www.lexisnexis.com).•Performed regular content updates on approximately 35,000 pages including updating cookies from third to first party, interfacing with WebTrends to track e-commerce.•Created Active Server Pages (ASP) that generated email notifications, populated data into database tables utilizing stored procedures, configured online assessments, and created forms for data input from web site.•Creation and maintenance of web pages scripted in ASP utilizing HTML, DHTML, Javascript, Visual Basic, XML soap functions, and Cascading Style Sheets (CSS).•Developed/delivered documentation/training for LexisNexis personnel and customers.•Created test case scenarios to test new functionality.•Created content editing and reporting tools for administrators to update content and pull reports on program response and effectiveness. Show less Provided product/project management and support for electronic web course services for the law school market, targeting over 200 law schools across the United States.•Facilitated transition from Web Course in a Box to LexisNexis Web Courses powered by Blackboard.•Held weekly meetings with third party developers to ensure product delivery was kept on schedule.•Managed development of new features and functions of LexisNexis Web Courses.•Created requirement documents that identified new features and functions including test case scenarios.•Developed and delivered documentation and training to LexisNexis Customer Support, law school sales force and customers.•Managed the interface with LexisNexis Product Development, third party contractors, project managers, and internal resources to maintain a competitive edge over competition.•Monitored, evaluated, and resolved customer reported problems. Communicated directly with law school faculty end users when necessary to ensure customer satisfaction. Show less Provided telephonic support for worldwide LexisNexis customers.•Assisted system administrators and users in setting up and troubleshooting software on all types of servers, workstations, and personal computers.•Assisted in the configuration of LexisNexis software with Microsoft Office, WordPerfect, and Document Management Systems.•Provided business-to-business premium-level support and consultation to Fortune 500 companies and Law firms.•Provided consultative support for peer Technical Representatives to ensure Quality of Answer to customers calling in for technical support.•Provided formal classroom instruction related to LexisNexis software to new trainees entering into LexisNexis customer service.•Performed duties as a Field System Engineer as needed for onsite customer visits to assist in installation, configuration, and troubleshooting of LexisNexis software along with interfacing with all types of operating systems and network software. Show less

  • Web Developer

    Jan 2003 - Mar 2006

  • Product Manager

    Jan 2000 - Jan 2003

  • Technical Support Representative

    Jan 1996 - Jan 2000
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  The Country Walk Association

  Jan 1999 - Jan 2002

  President

  Participated as a member of the Board of Trustees in the position of President for two of the three year term that I held. Responsiblities included managing the board, assisting in the selection/hiring of a property management company, ensuring the property management company handled owner issues and contractors appropriately. Ensured proper collection/dispersement of funds/fees provided from members of the association. Enforced bylaws of the homeowners association.

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  Rick Smith IT Consulting

  Apr 2006 - Jul 2009

  Information Technology and Product/Project Manager Consultant

  Information Technology professional with experience in product/project management, administration, and support of information systems/web development.*Maintain NCR cash registers, MSRs(Magnetic Strip Readers/Credit/Debit Cards), XP Workstations, and Hobart scales for a regional retail store in Moraine, Ohio. * Shared responsibilites with another individual in coordinating and installing 60 client workstations at a major retail store throughout Ohio.* Support of computers/servers, configuration of local area networks, communication modems, and wireless/wired routers and print servers.* Web development on multiple web sites interfacing with databases utilizing ASP, Java, Visual Basic, CSS, HTML, and Microsoft Enterprise Manager.For a more detailed view of my experience please visit my dossier located at http://ricksmith5524dossier.blogspot.com/. Show less

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  Blackwell Consulting Services of Ohio

  Jan 2009 - Mar 2009

  Web Developer

  Pulled in to bring together a web site that had been started but not completed. Identified all of the specifics related to the contract and continued coding the web site in C#.NET interfacing with a SQL 2008 server. Identified areas that needed specific skills and recommended additional contractors to complete work with various skills outside my areas of expertise. This position was subcontracted through Xperianz.

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  Xperianz

  Jan 2009 - Mar 2009

  Consultant

  Perform updates to web pages and other IT consulting work as needed. Updated web pages for a client in C#, ASP.NET, and SQL.

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  The Country Walk Association

  Sept 2010 - Apr 2012

  Trustee/Director

  Work as a volunteer with a team of 8 other Directors/Trustees that compose a Board which includes a President, Vice President, Treasurer, Secretary, and Neighborhood Watch Captain along with four other general Directors/Trustees. Participate in regular monthly meetings that discuss polices, procedures, and guidelines that fall into line with State of Ohio Laws regarding Home Owner Associations (HOAs) to help keep the common grounds, ponds, and general appearance of the association in good condition and ensure maintenance of properties owned by members of the association comply with the By Laws and Covenants, Codes, and Restrictions of the association. Keeping properties in good maintenance and appearance help keep the property values up, especially during hard economic times. Show less

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  The Country Walk Association

  Apr 2017 - Jan 2018

  Director/Trustee

  Work as a volunteer with a team of 4 other Directors/Trustees that compose a Board. Participate in regular meetings that discuss polices, procedures, and guidelines that fall into line with State of Ohio Laws regarding Home Owner Associations (HOAs) to help keep the common grounds, ponds, and general appearance of the association in good condition and ensure maintenance of properties owned by members of the association comply with the By Laws and Covenants, Codes, and Restrictions of the association. Enforcement of keeping properties in good maintenance and appearance helps to keep the property values up. Show less

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  U.S. Environmental Protection Agency

  May 2018 - Jan 2022

  Superlative customer service skills as Customer Service Representative for the Customer Support Division of the Office of Science and Information Management within the Office of Research and Development. Communicate effectively through both oral communication and written communication to ensure high quality customer service through concise communication of organizational objectives and promote the needs for collaboration, cooperation, and coordination internally and externally.Support researchers' scientific computing needs inclusive of High Power Computing and Environmental Modeling and Visualization Services through participation in seminars provided by EPA's Office of Environmental Information (OEI) and by participation in the research planning process and assisting researchers in meeting unique system requirements related to bandwidth, processing speed, and computing power.Apply IT concepts and IT project management principles through local responses on technical matters and action transmittals, coordinate/synthesize across stakeholders inclusive of scientists performing testing related to all aspects of the environment, being very conscientious and thorough, paying specific attention to detail.Perform duties related to the implementation and oversight of Information Management and Information Technology programs, policies, procedures, and Quality Assurance measures at laboratories, centers, and offices ensuring consistency with Federal statues, regulations, Office of Management and Budget circulars, memoranda and guidance, Environmental Protection Agency policies, procedures, standards, and guidance.Work with scientific researchers and coordinate with other offices, branches, divisions, and directorates to solve complex issues/problems related to information management and information technology; determine accuracy and relevance of information; use sound judgement to generate and evaluate alternatives, and to make recommendations. Show less Obtained and maintain Contracting Officer Representative Certification per Defense Acquisition Workforce Improvement Act (DAWIA) certification requirements which require a minimum of Acquisition Contracting Learning Points (CLPs) every two years. Interact and work with Contracting Officers in relation to Statements of Work, certifications and payments of invoices, performance evaluations of contractors, approval of work requests submitted by Federal Employees through contractors, and ensuring contractors have the necessary tools, manpower, and supplies necessary to meet contractual requirements.Identify current state-of-the-art information technology/management applications/tools for scientists employed by the Office of Research and Development within the US Environmental Protection Agency for acquisition. Contractual approval authority for the same. Show less Supported Division Director and staff on projects and activities to benefit the US Environmental Protection Agency's Office of Research and Development and its stakeholders. Responsibilities included daily SCRUM meetings with the Customer Support Division Director, ensuring fellow Information Technology(IT) Customer Support Representatives(CSRs) were meeting deadlines to submit assigned tasks, assigning tasks to same IT CSRs, keeping project databases updated based on input from IT CSRs responsible for them, calling for agenda items for the Division meetings and sending out emails containing the agenda items for the same, ensuring meeting notes were taken by another team member and posted to the minutes database, attend meetings with the US EPA Office of Environmental Information(OEI) related to computer system, applications, software updates within US EPA, serve as Database Administrator(DBA) for a computer, accounts, and other services stored in a SharePoint database, and assist with the upgrades of computers and peripherals across US EPA ORD. Show less

  • IT Specialist

    Jul 2009 - Jan 2022

  • Contracting Officer Representative

    Jul 2009 - Jan 2022

  • Acting Team Leader

    May 2018 - Sept 2018
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  Freelance

  Jan 2022 - now

  Retired

  Retired Effective 1 January 2022