Obed Asmah

Experience

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  Amazon

  Aug 2012 - Feb 2013

  Customer Service
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  Xerox

  Feb 2016 - Jan 2017

  Escript Pharmacy

  Express Scripts provides integrated pharmacy benefit management services, including network-pharmacy claims processing, home delivery pharmacy care, specialty pharmacy care, specialty benefit management, benefit-design consultation, drug utilization review, formulary management and medical and drug data analysis services

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  Peak Systems, Inc.

  Nov 2016 - May 2017

  Technical Support Contractor

  Peak Systems Inc - April 2001 to June 2017KentuckyOne Health University of Louisville Hospital• Dell/Catholic Health (CHI) Project!• Win 7 Upgrade;• PC Deployment/Migration• VDI installation at local and regional hospitals and facilities• To install and configure new PCs for end user client.• Duties included, but not limited to, unbox new equipment, perform upgrade according to written tech guide,and complete data migration as instructed.Job Title: Field or Helpdesk TechnicianLocation: Nashville, TN and Louisville, KYJob Type: ContractJune 26-CurrentJob Description:Hardware break fixSoftware trouble shootingAsset inventory controlAsset receiving and salvagingWindows 7/10 knowledgeRefresh projectsApple iPhone and mifi hotspot install and breakfixSCCM imagingDell, HP hardware knowledge and Apple iPad/iPhone knowledge Show less

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  HCL America

  Jun 2017 - Oct 2017

  Desk Side Technician

  Assist end users with technical support of desktops, laptops, and tabletsProvide hardware break/fix support and warranty support for current desktop, laptop, and workstation devicesProvide basic support for mobile devices and printersCompletes installation and testing of computers and peripherals within established standards and guidelinesProvide operating system and application support to diagnose and resolve unique, non-recurring problemsReimage systems as requiredRecommend and/or performs upgrades on systemsWork with procurement staff to purchase hardware and softwareComplete installation and testing of computers and peripherals within established standards and guidelinesProvide basic support for mobile devices and printersProvide primary support to executive usersProvide equipment move servicesComplete installation and testing of computers and peripherals within established standards and guidelinesPerform other duties as assigned Show less

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  CompuCom

  Oct 2017 - Feb 2019

  Helpdesk Technician
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  Kentucky Administrative Office of the Courts

  Jul 2019 - now

  • INSTALL, APPLY CONFIGURATIONS, MAINTAIN, AND TROUBLESHOOT NETWORK HARDWARE, SOFTWARE, AND PERIPHERAL• DEVICES, INCLUDING ROUTERS, SWITCHES, HUBS, AND UPSS.• INTERACT WITH VENDORS, OUTSOURCERS, AND CONTRACTORS.• MONITOR AND TEST NETWORK PERFORMANCE AND PROVIDE NETWORK PERFORMANCE STATISTICS AND REPORTS• MONITOR ALERTS REGARDING NETWORK ISSUES USING SOLARWINDS • NETWORK PERFORMANCE MONITOR, NETFLOW TRAFFIC ANALYZER & NETWORK CONFIGURATION MANAGER SKILLS IN SOLARWINDS• PERFORM SERVICE DESK TICKETS FOR ENTRIES ON NETWORK ISSUES.• CONFIGURE NETWORKS TO ENSURE THEIR SMOOTH AND RELIABLE OPERATION FOR FULFILLING ORGANIZATIONAL OBJECTIVES• MONITOR NETWORK PERFORMANCE AND TROUBLESHOOT PROBLEM AREAS AS NEEDED Show less IDENTIFY TRENDS IN INCIDENTSŸ CROSS TRAINS OTHER SERVICE TECHSŸ SUBMIT SOLUTIONS TO SUPERVISOR FOR KNOWLEDGE BASE ARTICLESCOMMUNICATE WITH COMPUTER SYSTEM USERS TO PROVIDE TRAINING AND/OR ASSISTANCE FOR SOFTWAREAPPLICATION PROGRAMS.ŸŸ GIVE INSTRUCTIONS TO USERS ON COMPUTER APPLICATIONS AND THE USE OF COMPUTER EQUIPMENT.Ÿ PROVIDE ASSISTANCE FOR USERS EXPERIENCING PROBLEMS WITH COMPUTER APPLICATION.Ÿ INSTALL AND UNINSTALL COMPUTER EQUIPMENT AT STATEWIDE COMPUTER SITES.Ÿ TEST COMPUTER EQUIPMENT TO ASSURE SERVICEABILITY AND DEPENDABILITY.Ÿ PERFORM BASIC DIAGNOSTIC TESTING ON MALFUNCTIONING EQUIPMENTŸ UTILIZE COMPUTER PROGRAMS FOR PROBLEM DETERMINATIONKEEP RECORDS AND STATISTICS ON ALL PROBLEMS AND ASSISTANCE CALLS UTILIZING ONLINE INFORMATIONMANAGEMENT SOFTWARE.ŸPROVIDE TECHNICAL INFORMATION TO SYSTEM SUPPORT PERSONNEL, VENDOR REPRESENTATIVES AND/ORCOMPUTER OPERATIONS STAFF TO RESOLVE PROBLEMS RELATING TO NETWORK OR COMPUTER SYSTEMSŸŸ ASSIST IN SYSTEM RECOVERY DURING COMPUTER FAILURES.Ÿ MAINTAIN COMPUTER SYSTEM DATABASE.Ÿ AVAILABILITY FOR ON-CALL ROTATION DURING NON-BUSINESS HOURS.Ÿ OTHER DUTIES AS ASSIGNED. Show less

  • Network Engineer

    Aug 2021 - now

  • Technology Support Specialist

    Jul 2019 - Aug 2021