Hisyam Saimin

Experience

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  Hewlett Packard Enterprise

  Sept 2013 - Aug 2016

  Software Engineer/ IT Developer

  PMT (Project Management Tools) Level 4 Support- Tibco BW and BPM Developer for PMT- Solving IM Tickets which drill down into code level- Work on any enhancement required from change request PEP (Persuit Enhancement Project) developer and tester- Work on any bugs or enhancement needed through change request- Performing end-to-end test- Tibco BW and BPM Developer for PEP- Inventory Data (Mobility Project)- Front end user mobility developer- Angular JS, Sencha Touch developer Show less

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  Nokia

  Feb 2018 - Sept 2018

  Internship Trainee

  Exploring Routing in Telco Cloud Environment through Network Simulations- Flow Algorithms- Graph Theory- Networking- Telco Cloud- Programming (Java)

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  Patton Electronics Co.

  Dec 2019 - Aug 2021

  Technical Support Engineer and Sales Development Associate

  Technical Support (worldwide) for Patton Product including Ethernet Extenders, VoIP gateways, routers, Ethernet extender, Patton cloud and virtual VOIP gateway.Broadening the business development activities in theregion through extensive networking and personallyreaching out the local opportunities with results inhaving new accounts and projects.

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  Adverity

  Sept 2021 - now

  Product Support Specialist

  Use my technical knowledge to perform analyses, make recommendations for improvements, and execute necessary maintenance to enhance the user experience and system functionality. I also analyse the feasibility of new user requirement.Further:• Oversee end-to-end product life cycle. • Skilled in requirements gathering and market research. • Proficient in quality assurance and supporting launches. • Resolve issues and deliver customer-centric solutions.• Develop a deep understanding of Adverity's marketing analytics platform, including its features and functionalities.• Act as a bridge between customers and internal teams, collecting feedback, identifying pain points, and translating requirements into actionable product improvements.• Collaborate with Product Managers to establish product roadmaps, prioritize feature requests, and ensure timely delivery.• Perform competitive analysis to identify trends and opportunities for product innovation.• Work closely with Development teams to clarify requirements, offer technical guidance, and ensure accurate feature implementation.• Assist the Customer Success team in resolving complex product-related issues and providing technical expertise.• Stay updated on industry trends, emerging technologies, and best practices in marketing analytics. Show less