Naveen Krishna Ranganathan

Experience

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  Tesco

  Aug 2012 - Sept 2013

  Customer Service Assistant
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  Cyber Security Works Pvt Ltd.

  May 2014 - Oct 2014

  Security Analyst

  • Gathering requirements from clients.• Proposing best practices for Web Application Development based on OWASP.• Designing and testing vulnerable applications.• Performing Penetration testing for client environment and their websites.• Identifying vulnerabilities in websites.• Providing solution for fixing vulnerabilities.• Reporting infected sites to the clients.

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  CSS Corp

  Oct 2014 - Apr 2016

  Information Security Analyst

  • Implementation of Akamai WAF Rules and Monitoring Akamai CDN in AWS• Configured and administered devices like IPS, ePo, SIEM, Sumologic, WAF• Managed Sumologic Service for identifying alerts using RegEx• Created custom search RegEx queries to identify anomaly & attack towards Digital Properties• Investigated Digital Property Hack Incident & Submitted Forensic report• Performed RCA & Cookie Forensics for critical WAF Issues• Performed POC for various Web Application Vulnerability in Digital Properties using OWASP & WASC Model• Managed Qualys & WhiteHat Vulnerability Management Services• Responsible for creating Service Improvement Plan and Best Practices Show less

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  Forcepoint

  May 2016 - now

  TAC Specialist III

  • Provide backline support for escalated cases for Forcepoint customers.• Diagnose reported problems or configuration issues and recommend possible solutions and drive resolutions through to completion.• Research and duplicate difficult configuration, compatibility or product-defect issues and track results of investigations in appropriate systems• Escalate to appropriate Product Development Team if no resolution can be found, or for bugs or customized solutions• Document all technical inquiries and customer-reported problems in the customer tracking database and in the escalation tracking system, including the nature of the inquiry, and the resolution recommended• Contribute potential technical workarounds or resolutions via interaction in technical discussions and via knowledge base documentation• Works directly with sales, engineering, development, and operations to resolve complex product and customer infrastructure issues• Interact with Sales, Engineering and Product Management and participate in bug scrubs and project meetings to coordinate resolutions to customer-specific product issues and overall technical support trends• Works with Quality Assurance teams to provide real world feedback and identify product bugs• Provide technical reviews of user documentation, product requirements documents and functional specifications• Assist with knowledge-sharing initiatives as well as product release training and documentation• Act as mentor and advisor to Technical Support Analysts and Specialists and conducting technical trainings. • Act as subject matter expert about specific product components and integrations• Provide in-depth training in areas of expertise, general product knowledge, and integration• Participate in after hours on-call rotation as directedDemonstrated expertise in the following: - Forcepoint Web Security - Forcepoint Cloud Web Security- Forcepoint CASB- Forcepoint DLP Show less