Experience

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  Defence forces of ireland

  May 2001 - Sept 2001

  Network technician internship

  •Provide daily technical support to the voice, video and/or data networking groups including implementation and maintenance of network system•Provide technical direction and assistance to Network Support staff•Analyze and diagnose network problems for a variety of users, recommend corrective solutions to be applied to network hardware or software

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  Defence forces of ireland

  May 2006 - Oct 2011

  •Ensure that all processing is run according to schedules and that computer rooms and equipment are maintained properly by operators•Set and agree acceptable service levels for IT services•Ensure technical compliance with all mandatory security standards•Drive a culture of innovation, creativity and technology leadership within IT•Select and contract suppliers of IT services as necessary to deliver services and projects•Supervise, train, schedule and evaluate computer operations staff•Maintain records of equipment performance and prepare monthly performance reports•Service Desk Management Show less •Monitor, Support and Supervise the logistics department in Liberia •Manage internal service level agreements and external contracts to optimise service at lowest total cost•Translate potential supply risks and ensure clear communication•Maintain day to day stock on all packs within challenging remit•Manage 48 staff in total incl. Kitchen, Dining Hall, Logistic Stores Staff and Locally Employed Personnel •Ensure that all materials are sourced & delivered on time and purchased at the best market price•Liaise with UN on Logistical and Ration matters•Report on Quality Control/Assurance of UN Food Cell on procedures and processes that require modification or updating•Arrange the logistical re-supply of patrols by air, sea and road•Facilitate the smooth running of the food warehouse Show less

  • IT Operations Manager Defence Forces Headquarters

    Jan 2007 - Oct 2011

  • Assistant Manager of IT Operations

    Sept 2005 - Sept 2007

  • Logistics Officer Liberia

    May 2006 - Nov 2006
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  Irish defence forces

  Apr 2011 - Jun 2011

  Advance party communications manager for irish troop deployment to lebanon

  Plan, design and deliver, radio networks, telecoms networks, microwave, satellite and data networks for Irish troop deployment in Lebanon.Manage a team in the building of various security and operational networks in Lebanon.

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  Syncreon

  Oct 2011 - Jun 2015

  • Manager of a global team comprising of 50 personnel (incident mgrs, team leads & technical personnel) based in Europe and America• Accountable for Access, Incident, Change, Problem, Major Incident and Event Management Processes for Syncreon IT, spanning 4 Enterprise Data-centers, 300 IT employees and 80 plus Logistic Centers.• Periodic review of IT service processes including the implementation of a new Change, Problem, Service Request Fulfillment and Event Monitoring Process through Design, Transition and Operation.• Documentation of SLA’s and Major Incident Reports for global customers • Establishing communication forums to review new process initiatives, presenting recommendations to senior leadership teams.• Responsible for end-to-end IT/Service Management project initiatives which included creating a global internal Service Desk. Establishing a new Change Management, Problem Management, Downtime Reporting and Service Request Fulfillment Process. Technical project initiatives included Password self-service, ITSM solution implementation and Enterprise Monitoring Service Integration (SCOM).• IT Relationship Manager for key customers which includes IT SLA Management, Quarterly reporting and Incident Root Cause/Corrective Action presentation.• Managing a budget of 1 Million dollars which includes expenses, resource allocations and solutions to ensure alignment with the service strategy road-map.• Managing Major Site and Data-center IT Outages including coordinating root cause analysis and corrective actions.• Successful implementation and management of Syncreon’s European and North America Network Operating Center. Show less IT Incident Manager/ IT Team Lead• Lead emergency calls on all unplanned service interruptions from customers and internal IT and ensure corrective actions are detailed• Work with service agents to proactively mitigate future incidents and system outages• Supervise internal and/or 3rd party suppliers over the resolution of incidents and provide escalation points for any issues raised• Provide reactive Problem Management and Major Incident support, including co-ordination and matrix management of 2nd and 3rd level support staff involved in problem resolution • Supervise Service Desk Analyst staff over the resolution of incidents• Develop and build customer relationships to ensure a high level of customer service and satisfaction• Continual provision of Management Information and review of KPIs • Propose and implement process improvements and IT solution initiatives including implementation and design of IT Projects.• Manage IT Projects for New Site Launches within European operations• End to End Project Management of IT Security Project’s.• Lead European 2nd Level IT Support in day to day IT support across 15 European sites including the middle East for both automotive and technology forward and reverse logistics plants. Show less

  • Global IT Manager Service Delivery

    Nov 2012 - Jun 2015

  • Incident Manager & European IT Support Lead

    Oct 2011 - Nov 2012
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  Amazon uk

  Jul 2015 - Dec 2016

  Part of the Regional UK IT Management team managing a team supporting multiple Amazon Fulfillment Centers and overseeing the IT Service for last mile delivery centers across the UK Management of new logistic center IT deployments and overseeing the IT support of new and existing IT Services across the UK last mile delivery logistic centers.

  • Regional IT Manager

    Jan 2016 - Dec 2016

  • Senior IT Service Delivery Manager

    Jul 2015 - Dec 2015
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  Amazon eu

  Jan 2017 - Jan 2018

  Eu it deployment launch services manager

  Secondment role to develop standards and oversee the IT Deployment of new large Fulfillment Centers launching across the EU.

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  Amazon.de

  Jun 2017 - Jan 2018

  Regional it manager

  Part of the Regional IT Management team managing an IT team that supports multiple Fulfillment Centers in Germany.

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  Amazon

  Jan 2018 - now

  A senior management role leading a team of program managers and regional deployment leaders in North America, Europe, India and Asia responsible for end to end deployment of IT infrastructure for both new and existing logistic sites from large Fulfillment Centers to smaller middle mile and last mile centers.

  • Director Ops Tech Solutions at Amazon

    Apr 2023 - now

  • Head of Global IT Deployment at Amazon

    Jan 2018 - Apr 2023