Experience

• 

  National bank of egypt

  Jul 2007 - Jul 2007

  Intern
• 

  Vodafone egypt

  Apr 2011 - Sept 2011

  Customer service representative

  • Provide with all required information related to the company products and services• Applying FCR concept for all customer’s inquiries, implement high quality standards of customer service through exceeding all KPI’s threshold

• 

  Cib egypt

  Nov 2011 - now

  • Oversee and review correspondences with the regulators to ensure comprehensive coverage of all CBE rules and regulations, while also ensuring that internal approvals are secured• Manage regulatory changes by ensuring timely circulation, conducting thorough analyses for compliance requirements, and identifying necessary action changes• Monitor regulatory commitments to ensure the proper fulfillment of all requirement stipulated by regulatory authorities• Prepare comprehensive and accurate regulatory reports for presentation to the Board and relevant Committees, adhering to Show less • Conduct the annual Compliance Risk Assessment (CRA) cycle including preparation and publishing of Process Risks and Control (PRC) matrices and related high-risk areas and processes• Conduct workshops to review CRA results with Compliance Function representatives and Business Ownersto ensure PRCs are accurate and CRA results accurately capture compliance inherent and residual risk.• Propose for approval compliance risk heat-maps as a result of CRA exercise and reflect the same in the CMT annual plan to ensure adequate monitoring and testing risk-based reviews are executed by the Monitoring and Testing teams.• Manage the pre-scoping phase of Compliance Monitoring and Testing reviews including consolidation of requirements, data extraction, analysis of trends to ensure that review scope is properly defined• Oversee compliance testing reviews and monitoring reports for quality and conformance to department objectives and deliverables• Work closely with IT/CDO teams to automate or digitalize testing and monitoring tools to identify exceptions and potential findings while optimizing efficiencies. Show less • Conduct different type of structured reviews functions; recognize the overall level of control maintained at the operations & branches• Assist in reviewing newly submitted SOPs and to determine if they are workable, standardized, cost effective and adequately cover operating risks & maintaining the required controls• Assist in reviewing newly submitted SOPs and to determine if they are workable, standardized, cost effective and adequately cover operating risks & maintaining the required controls Show less

  • Regulatory Affairs Manager

    Nov 2023 - now

  • Compliance Monitoring and Testing Oversight Manager

    Oct 2020 - Oct 2023

  • Internal Controller, Risk

    Aug 2017 - Sept 2020

  • Operational Controller, Operations

    Apr 2014 - Jul 2017

  • Teller

    Nov 2011 - Apr 2014