Hemant Kumar

Hemant kumar

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location of Hemant KumarDelhi, India
Phone number of Hemant Kumar+91 xxxx xxxxx
Followers of Hemant Kumar110 followers
  • Timeline

    Apr 2004 - Sept 2009

    Inflight Executive

    Jet Airways
    India
    Sept 2009 - Dec 2018

    Cabin Services Director

    Qatar Airways
    Doha, Qatar
    Dec 2018 - now

    Hunter International Qatar : Dec 2018 as Business Relationship and Project Manager ( Doha, Qatar)

    Hunter International Market Research
    Current Company
    Jan 2021 - now

    Cabin Crew Training Manager

    Vflyair Ghana
  • About me

    Cabin Crew Training Manager at Vflyair Ghana

  • Education

    • United business institutes

      2011 - 2012
      Master of business administration - mba human resources management and services first class
    • Bangalore university

      1998 - 2001
      Bachelor of hotel managment hotel/motel administration/management
  • Experience

    • Jet airways

      Apr 2004 - Sept 2009

      In-charge of narrow body aircraft's safety and service and in-charge of aft section in wide body aircraft. Monitor the performance of the team, taking actions as necessary to ensure daily goals and compliance with company policies, procedures and standards are met . Ensure satisfaction of passengers by answering questions and offering them assistance on board and offer assistance to passengers in the event of an emergency

      • Inflight Executive

        Oct 2007 - Sept 2009
      • Cabin Crew

        Apr 2004 - Sept 2007
    • Qatar airways

      Sept 2009 - Dec 2018

      Over all in-charge of wide body aircraft , Looking at the safety of the aircraft, customers and crew as well as monitoring of services in all the cabins. Responsible for continuously managing the performance management cycle (audits, reporting & and performance enhancement program).Communicate with the team their value and potential and build a climate of trust and co-operation within the department whilst managing cultural diversity. To supervise all cabins on narrow body aircraft and supervise economy cabin on wide body aircraft. Provide excellent leadership for consistent safety and in-flight service to all our customers in order to increase their loyalty and trust. Ensure customer safety and service on board and provide seamless service delivery .

      • Cabin Services Director

        Jun 2016 - Dec 2018
      • Cabin Senior

        Jan 2014 - May 2016
      • Cabin Crew

        Sept 2009 - Dec 2013
    • Hunter international market research

      Dec 2018 - now
      Hunter international qatar : dec 2018 as business relationship and project manager ( doha, qatar)

      Work with management in developing timely solutions for client requirements and conducts business reviews with clients on periodic basis and Provide business advice and consultancy to clients in effective manner and Develop and maintain detailed business plans for client project.

    • Vflyair ghana

      Jan 2021 - now
      Cabin crew training manager

      -The overall conduct and efficiency of all flying training and standardization within the Company for the safety and service. Undertaking the development and implementation of an audit programme to ensure compliance with relevant regulations and Company requirements.-Managing all training personnel and the associated training budget. Ensuring that courses are cost effective and efficient.-Attend selection boards as appropriate for the selection and appointment of new cabin crew trainers and there promotion.-Responsible for overall training standards.-Controlling and maintaining Check and Training Manuals for Safety and Service both.-Being responsible for the cabin crew training internal recruitment.-Acting as team leader of Cabin Crew Standardization Instructors.-To ensure that Instructors, Line Checkers and cabin crew standard operating procedures comply with EASA and national aviation regulations and requirements in particular, with the terms and conditions laid down in the company AOC. Show less

  • Licenses & Certifications

    • Training of trainers programme

      Cardiff and vale college international and skill india
      Mar 2021
    • Wset level 1 foundation certificate in wines

      International wine & spirit centre , london
      Jun 2011
    • Senior leadership excellence program

      Qatar airways
      Dec 2016
    • Impression management

      Jet airways and renouveau
      Mar 2006
    • Air restraint training

      Qatar airways
      Feb 2010
    • Group emergency management first contact (via telephone) enquiry centre

      Qatar airways, crisis management and safety
      Jun 2010
    • Cultural intelligence

      Qatar airways
      May 2018
    • Group emergency management special assistance team

      Qatar airways crisis management & safety
      Feb 2010