Experience

• 

  Soneva

  Dec 2012 - Apr 2014

  Life coordinator (butlers coordinator/ cum butler)

  The Villas Butler Coordinator ensures the guest experience is pleasant in regards to atmosphere, service, quality and delivery by personally providing outstanding service levels, coordinating service with other resort departments and adhering to the resort standards. Tracks guest preferences, follow up on guest requests and coordinates with other areas/services to ensure requests, products and amenities are handled flawlessly. Educates guests on the variety of services offered by the Butlers and or other team members including: shopping services, dry cleaning, shoe shining, handling business center services, researching specific requests. Exhibits a professional demeanor through appearance and by maintaining a positive, professional attitude toward all employees, managers and guests. Treats guests’ children with friendly professionalism and anticipates their needs in creative ways. Exhibits exceptional listening skills to model superior customer service to the specific needs of each guest. Develops strong working relationships with other Employees, Managers and divisional Directors to ensure communication and teamwork is optimum. Utilizes operating and training manuals to foster professional development and cross-training. Effectively deal with internal & external guests, collect factual information and resolve any challenges. Show less

• 

  Jumeirah group / jumeirah hotels & resorts

  Oct 2014 - Sept 2015

  Lifestyle officer (villa host/butler)

  As a Villa Host (Butler) my job is to maximized and exceed guest’s satisfaction by providing highly personalized, efficient and responsive service with attention to details, by anticipating guest’s needs. To take ownership and leadership of all villas assigned to him/her including supervising, directing, assisting and ensuring the cleanliness and maintenance of guest villas. Villa Host is instrumental to achieve our goal in providing the highest professional standards to the guests.

• 

  Crown & champa resorts

  Dec 2015 - Dec 2016

  Guest service officer at ccr airport

  An Executive Lounge Host, you will comfort executive Guests throughout their stay at the hotel by responding efficiently to their inquiries and offering advise and information as requested. An Executive Lounge Host contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:Welcome executive Guests on arrival and assist them during their stay dealing efficiently with inquiries and any complaints.Process accurately check-ins and check-out.Ensure that all Guest supplies and amenities are offered and replenished to the required standards.Stay current with all hotel services as well as VIP requests and special events.Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity.Project a professional manner with an emphasis on hospitality and Guest service.Comply with Hotel security, fire regulations and all health and safety legislation.Execute tasks as instructed by the Executive Lounge Supervisor or Manager.Serve your role and Team in an environmentally-conscience manner. Show less

• 

  Marriott international

  Nov 2017 - Dec 2020

  Welcome agent at w maldives
• 

  Kuda villingili resort maldives

  Apr 2021 - May 2022

  Butler supervisor
• 

  Atmosphere hotels & resorts

  May 2022 - May 2023

  Front office supervisor
• 

  Ihg hotels & resorts

  May 2023 - Sept 2023

  Duty manager
• 

  Fairmont maldives, sirru fen fushi

  Sept 2023 - now

  Duty manager