Craig C.

Experience

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  St. Anne Institute

  Feb 2014 - Jul 2014

  Residence Counselor

  As a compassionate Residence Counselor at St. Ann's Institute in Albany, NY, I was dedicated to providing supportive care and guidance to residents. With a focus on empathy, my role involved fostering open communication, paying meticulous attention to detail, and employing creative problem-solving to ensure the well-being and mental health of those in my care. I prioritized creating a safe and nurturing environment, utilizing my expertise in crisis intervention to address individual needs. I invited others to join me in making a positive impact on the lives of residents through empathetic support and promoting their overall growth and development. Show less

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  Center for Disability Services

  Jul 2014 - Jul 2015

  Direct Support Professional

  Specializing in mental health, my expertise lies in fostering independence and elevating the quality of life. With a robust background in residential medication and crisis management, I prioritize the well-being and safety of those I serve. Collaborating closely with a diverse team, including supervisors, nurses, therapists, and professionals, I contribute to individualized care plans, ensuring tailored support for goal achievement.My commitment to mental health is evident in my passion for recognizing and addressing specific needs. Employing crisis management and intervention skills when necessary, I actively empower individuals to navigate challenges. Emphasizing a person-centered approach, I strive to enhance lives and actualize goals.Beyond routine care tasks, I offer emotional support and companionship, fostering social engagement through recreational activities. Attention to detail is a hallmark of my work, reflected in meticulous documentation of care, observations, and progress notes. Upholding strict confidentiality, I prioritize privacy and dignity. My track record of success reflects a proven ability to translate commitment into tangible results, making me an asset for any individual I care for or organization. Show less

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  MOHAWK OPPORTUNITIES, INC.

  Aug 2015 - Jun 2017

  • Health Homes Care Manager

    Sept 2016 - Jun 2017

  • Service Coordinator

    Aug 2015 - Sept 2016
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  ABLY TBI NHTD

  Aug 2017 - Oct 2017

  Licensed Living Skills Trainer
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  Whitney M. Young, Jr. Health Center

  Nov 2017 - Sept 2019

  Assigned to work on a SAMHSA grant (Project COOL - "Control Over Our Lives") involving dual diagnosis individuals that have a positive reading for Hepatitis C, HIV, and/or AIDs along with a diagnosed or undiagnosed mental health condition. I conducted interviews, intake assessments, provided on-site Hepatitis C testing, safe sex materials and educational information. I extracted the data and identified trends to the project manager and grant Psychologist. In addition, I provided basic to intermediate level IT assistance to my team members and department, acute crisis management when care coordinators were unavailable, and assist with case management services as requested. Show less I served as the liaison for our Health Home department at the state-level Lead Health Home, collaborating on statewide challenges and successes. Established and maintained relationships with key insurance providers such as CDPHP, Fidelis, and MVP for individuals to receive Home and Recovery Planning (HARP) services. Met with individuals to complete UAS-NY assessments to determine eligibility and risk factors. In addition, I utilized Microsoft Word, Microsoft Excel, and the company's EMR tools to analyze data, develop reports, and identify trends to develop strategies on improving accessibility and enrollment rates of eligible HARP and HCBS individuals. Show less

  • Program Evaluation Specialist

    Oct 2018 - Sept 2019

  • Specialty Health Home Care Coordinator

    Aug 2018 - Oct 2018

  • Home Health Care Coordinator

    Nov 2017 - Aug 2018
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  Berkshire County Arc

  Sept 2019 - Jan 2020

  Multi-Site Residential Manager

  Oversaw volunteers, per diem, full-time staff, and assistant managers on multiple residential home sites, delegated responsibilities, and reviewed ongoing needs for individuals being cared at their home. Trained staff on Microsoft Word and Excel in order to save money on paper materials. Completed monthly reports, provided mentoring, and leadership training for staff and assistant managers. Completed audits on billing, medication management, house finances, work request orders, and medical/ER binders for accurate record keeping. Show less

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  Care Design New York

  Apr 2020 - Feb 2022

  Care Manager
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  GENESYS Consulting Services, Inc.

  Feb 2022 - Oct 2023

  Technical Consultant / Quality Assurance Specialist
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  Public Consulting Group

  Mar 2024 - Aug 2024

  Healthcare Financial Analyst
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  New York State Department of Health

  Aug 2024 - now

  Senior Healthcare Management Systems Analyst