Rahul Varshney

Experience

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  GTL Infrastructure

  May 2009 - Jul 2010

  RF ENGG/ PRE Sales Engineer

  Coverage and Capacity planningPerformed Nominal Planning.Site acceptance of the nominal for customer satisfaction with Tracks/Routes, Predictions, images and snaps.Redesigning of NetworkDoing Survey of Planned Sites Checking feasibility and Preparing Report of Same.Assisting Acquisition team in Acquiring sites which can give Maximum tenancy.Assisting Sales manager in sales of acquired sites

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  World Phone India Pvt. Ltd

  Dec 2010 - Oct 2012

  Executive-VAS Projects

  My Work Profile Includes- Product Planning, implementation and execution.Designing of Working flow of Product.End to End handling of product.working on new revenue streams for the company.Undertaking in-depth and qualitative market research and analysis of reports about customer behavior, Usage pattern.Manage the product life cycle including feature enhancement, version upgrades, etc. for the assigned customer.Conducting Promotional Activity like OBD and SMS push on subscriber base on various operators.Revenue Monitoring / MIS Tracking daily revenues, monitoring gross adds / churn on all services provided on RIM.Innovate continuously & work closely with team from client side as well as with our own technology and marketing team to bring fresh ideas and variations into current applications. To ensure quality of VAS services provided to customers.Building Business Relation with clients to increase the revenue generation for the company. Show less

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  ACL Mobile Limited

  Oct 2012 - Oct 2019

   Vertical Account Management of Critical Accounts of the Company in BFSI, Dotcom ,GOV &MEDIA Pre and Post Sales Relationship with client overseeing the operational health of ACL’s Services. Review/analyze weekly scope for risk identification & work with resources & management for mitigation. Organize and facilitate daily stand-ups, release planning, sprint planning, sprint reviews, product demos and retrospectives.  Prepare MOM and track action items to closure, circulate MOM to review progress Evaluate customer’s specifications and available budget, make optimal product recommendations. Effectively monitor, control and support service delivery, ensuring systems, methodologies and procedures are followed. Aligning client service review meetings covering performance, service improvements, quality and processes and future road maps. Develop and maintain existing client relationships in person and via telephone calls and emails. Responsible for people management, competence development and employee engagement in the Team. Introduction of new processes, methods and tools that support lean and agile operations to improve productivity and efficiency. Communicating with client on necessary downtime of services and facilitating internal as well as external approvals for same. Identifying opportunities to improve operational efficiency through innovative use of processes, methods and tools Discussing new scope and scope of enhancing existing products/services and revenue and managing CR for any changes in the product. Responsible for Assisting Client in completing their audit by providing all the necessary technical and organizational information. Show less • Customer relationship management, pre & post sale engagement - customer meetings, discussing new scope and scope of enhancing existing products/services and revenue• Responsible for estimation, planning and execution with specific focus on requirement analysis and design• Responsible for committing timeline & delivery of assigned module/ components /phases of a project.• Assisting Sales team in filling up RFP and RFQ by gathering required technical information and by providing valuable inputs.• Responsible for managing and coordinating with all the teams and ensuring timely roll out of deliverables while meeting internal quality standards• Responsible for Conducting POC & Closing UAT by Client for New deployments• Responsible for feature extension for deployed products.• Closely working with the sales team to ensure revenue maximization through trend analysis.• Strategizing plan of action for increasing Acquisition, Retention and Usage and decreasing Churn by preparing a Daily Health report of Strategic Accounts.• Keeping a track of key statistics to identify emerging trends and drive revenues accordingly.• Guiding Subordinates in handling challenges and groom them to bring more efficiency. Show less

  • senior manager-service operations

    Apr 2019 - Oct 2019

  • Service Operations Manager

    Jul 2014 - Oct 2019

  • Assistant Manager-Service Delivery

    Oct 2012 - Jun 2014
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  Ameyo

  Oct 2019 - Oct 2020

  Senior Manager Support

  Build, Manage and empower a quality team of Application Engineers who are responsible to provide 24*7 Application Support.This support includes fixing software defects, providing configuration assistance helping with operational issues and developing modification/extension.

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  Sinch

  Oct 2020 - now

  • General Manager- Technical Support

    Apr 2023 - now

  • DGM- Technical Support

    Apr 2022 - Aug 2023

  • Senior manager service operations

    Oct 2020 - Mar 2022