Rehan Hussain, CMCA®, AMS®,Notary 🇺🇸

Experience

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  Cafe Istanbul

  Mar 2015 - Aug 2016

  Restaurant Manager

  •Direct customers to their tables presenting menus, suggesting dishes, assisting in drink selection, informing customers about food preparation detail.•Prepared for and executed new menu implementations.•Organized special events in restaurant, including receptions, promotions and corporate luncheons.•Communicate regularly with Chef about kitchen operations.•Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.•Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies. Show less

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  Best Western® Hotels & Resorts

  Jan 2016 - Aug 2016

  Guest Services Manager

  · Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival. · Surveyed guests to check for areas in need of improvement. · Motivated and rewarded employees to improve engagement. · Oversaw regulated greeting and internal processing of guests upon arrival. · Greeted and assisted guests by gathering information pertaining to reservations or requests.

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  ROCO Real Estate

  Aug 2016 - Oct 2018

  •Responsible for all phases of operation of four properties containing around 800 total units.•Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.•Responsible for hiring, supervision, training, and evaluation of employee performance.•Administered property-related budgets, reviewed invoices and tracked costs and also analyzed and evaluated monthly and quarterly financial statements.•Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments. Show less · Responsible for maintaining all aspects of community operations for a 352-unit property with a staff of 7 employees. · Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution. · Started as a Leasing Consultant and was quickly promoted to Assistant Property Manager and to Property Manager. · Boosted occupancy from 87% to 95%, lowering exposure to 5% in a poor market Consistently reached monthly budget and collection goals. · Received honorary 'High Performance' award for exceptional managerial performance. · Maintained monthly budget and prepared bonus summaries, month-end reports, and leasing summaries. Show less · Effectively maintain property within the established budget guidelines. · Detailed and promoted specifics of accommodations during tours of vacant condominiums for prospective clients. · In conjunction with the Regional Vice President/District Manager, assisted the Property Manager in formulation of budgets and business plans for each upcoming year. · Performed month end financial reports (e.g., monthly traction summary, delinquency report, bank detail summary, and scheduled billing). · Successfully renewed residents at 75% or more monthly for the 2017 year. · Accurately process contractors’ invoice through Avid Bill System ensuring that payments are received immediately while staying within the budget for supplies and parts. · Developed policies and procedures for effective property management. · Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements. Show less

  • District Property Manager

    Jan 2017 - Oct 2018

  • Property Manager

    Jan 2017 - Jan 2018

  • Assistant Property Manager

    Aug 2016 - Dec 2016
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  Monarch Investment and Management Group

  Oct 2018 - Nov 2019

  Multisite Property Manager

  •Responsible for maintaining all aspects of community operations for a 520-unit property with a staff of 8 employees.•Processed project change requests and performed coverage research to handle repair issues.•Maximized rental income while minimizing expenses through effective planning and control.•Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history.•Developed annual operating budgets and forecasts, as well as sales and marketing plans. Show less

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  Confidential

  Nov 2019 - now

  Community Association Manager

  •Maintain a portfolio of 12 condominium associations and homeowner associations ranging between 36 and 499 individually owned units.•Administer property-related budgets, review invoices and track costs.•Respond to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.•Maintain operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.•Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.•Attend monthly board meetings for association business.•Maintain monthly CC & R and work order reports showing timeline of project from start to finish.•Review monthly financials and homeowner accounts for delinquencies and controlled all monthly payables for vendors of the association.•Analyze and evaluate monthly and quarterly financial statements. Show less