Gulnaz Dossanova

Experience

• 

  JSC "BTA Bank"

  Jul 2007 - Feb 2011

  Chief Specialist, Bank Card Management

  Led the development and execution of projects aimed at expanding the Pos-terminals network. Successfully increased the reach and accessibility of banking services, contributing to customer satisfaction and business growth.Developed and implemented innovative projects focused on attracting customers and driving sales. Executed events, promotions, and presentations that significantly contributed to increased customer engagement and enhanced sales figures.Played a pivotal role in consolidating information related to assigned projects, providing a cohesive overview for Monthly Management reports. Ensured accurate and relevant data was presented for informed decision-making. Show less

• 

  PE «USM» NAZARBAYEV UNIVERSITY

  Mar 2012 - Dec 2018

  Manager, Property Management

  In charge of overseeing all property coordination operations for residential, commercial, and community assets. Collaborate with property management, facility management, leasing, commercial onboarding, and transition teams to ensure timely readiness of buildings and facilities through thorough due diligence, audits, and surveys. Manage the helpdesk reporting system implementation and contribute to the setup and growth of property management processes alongside the internal team. Successfully aggregated demand for designated buildings through comprehensive market research, leading to strategic procurement decisions.Actively participated in procurement processes, optimizing cost-effectiveness.Demonstrated effective management of on-site staff, vendors, and contractors, fostering positive relationships. Ensured a collaborative environment that enhanced overall operational efficiency.Effectively identified and addressed potential risks related to daily operations, security, and compliance, contributing to a risk-resilient environment. Show less

• 

  شركة الدار العقارية ش.م.ع

  Apr 2019 - Dec 2023

  Manager - Soft FM Services, Operations Department

  Coordination day-to-day operations for residential, commercial and retail assets.Proficient in planning, organizing, and executing tasks according to project timelines to ensure the timely provision of scheduled inputs.Successfully negotiated pricing, terms and conditions, proprietary information with contractorsImplementing and developing new processes at all levels and procedures, improving the efficiency of the team and streamlining the FM process.Monitored key performance indicators to track efficiency and identify areas for improvement.Built and maintained strong client relationships through effective communication and proactive problem-solving.Lead the Soft FM tender process in line with the tendering strategy and policy.Control of aggregate expenditure to ensure affordability and consistency with the budget of the assigned projects.Defined projects demand, conduct market research and actively participate in procurement. Show less