Ben Clifford

Experience

• 

  Tesco PLC

  Sept 2012 - Jan 2016

  Working as a first line manager in a retail transport operation. In my role helping to manage a fleet of over 70 vehicles, 150 trailers and 150 drivers. I twin operational expertise and leadership to ensure that the correct stock is delivered to the correct store at the correct time so that customers can have what they require when they are in our stores. In my role i have helped to improve out KPI performance across all areas. specifically improving out trunking position through innovative twinning plans with other Tesco sites, I have lead and landed a new company policy whereby communication between stores and distribution have been made simpler and more direct, meaning we can better serve our customers this lead to an improvement in our relationships with stores. I constantly look to improve the operation and build strong relationships. Show less Joined the Tesco distribution Graduate scheme at Magor distribution center in 2012 and during my time I have completed the following roles.Warehouse Team ManagerResponsible for the management of areas of the warehouse operation and all within that area, also responsible for a team of 14 people and ensuring they have all they require to effectively do their job. Responsible for;Delivering set targets and KPIs.Performance Management and motivating/coaching my team to achieve results.Standards in the warehouse and taking corrective action where required.Transport Team ManagerFirst line manager in the transport department, responsible for delivering all aspects of the transport operation- with over three hundred drivers, two hundred trailers, one hundred Wagons. Focused on the customer ensuring deliveries arrive at allocated time and with excellent communication with the two hundred and fifty stores we service. Responsible for;Ensuring excellent communication with our stores.Managing Legal Compliance for drivers and equipment.Using various systems to manage the operation.Take effective and timely decisions based on events outside my controlIdentifying inefficiencies and implementing and focus on increasing revenue of department through utilisation of the fleet.Warehouse Shift Manager (Site Duty Manager)Responsible for all aspects of warehouse operations and the day to day operations on site with a £42m yearly budget. With 12 direct report managers and circa 300 warehouse operatives working within the department.In this role I am directly responsible for;Achievement of KPIs and effectively managing and root causing results.Driving efficiency and reducing costs while maintaining service.Maintaining a customer focus and leading/driving this with my team.Maintaining health and safety standards/investigating incidents and rectifying as required.Forward planning and ensuring these are robust and realistic to meet business needs. Show less

  • Transport Team Manager

    Sept 2015 - Jan 2016

  • Warehouse Manager

    Sept 2014 - Sept 2015

  • Graduate Options Trainee

    Sept 2012 - Sept 2014
• 

  Arriva UK Trains

  Jan 2016 - Oct 2018

  Operations Manager

  Responsible for the day to day management of the Road Transport Section of Arriva UK Trains. Providing road transport solutions and management for five train operating companies, leading four permanent team members as well as various support staff with budgetary responsibility of circa £5m. Responsible for the efficient, safe and effective planning, delivery and assessment of road transport provision (Pre planned and emergency, busses and taxis and train crew and passengers).• Certificate of Professional Competence (CPC) in passenger transport achieved.• Played a leading role in the delivery of a new contract bringing circa £8m per year in house. From planning, delivery, review and operation the full project lifecycle was managed alongside primary role as operations manager for the teams current contracts.• Responsible for setting and monitoring departmental budgets and financial reporting. Ensuring the close monitoring of performance and comprehensive root cause analysis of any deviations.• Managing effective stakeholder engagement. Ensuring information provided is delivered on time, is accurate and is tailored to the individual recipients.• Delivery of efficient and cost effective rail replacement services with the customer at its heart.• Ensuring strict safety standards are maintained. Monitoring operator compliance with best practice, producing risk assessments and attending incidents when required.• Monitor team key deliverable of the team including delay minutes, customer service and quality of road transport provision. Setting clear targets for the team, monitoring results and ensuring corrective action is taken Show less

• 

  Confused.com

  Oct 2018 - Jun 2019

  Commercial Manager
• 

  Transport for Wales Rail/ Trafnidiaeth Cymru Gwasanaethau Trên

  Jun 2019 - now

  Road Transport Manager