Andre Lora Gonzalez

Experience

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  CECOMSA- CENTRO ESPECIALIZADO DE COMPUTADORAS

  Jun 2003 - Aug 2003

  Information Technology Specialist

  • Successfully assisted with full construction of hardware components for desktop.• Clearly and properly installed software to individual PCs for better performance.• Appropriately built unshielded twisted pair of cables for infrastructure usage.• Significantly improved users’ desktops and laptops for better performance.

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  Banco del Progreso

  Jun 2004 - Aug 2004

  Front Desk Assistant

  • Greeted customers and assisted them achieving over 98% customer satisfaction.• Good performance in a fast pace environment.• Handle mailing, copying, packages and general office duties.• Strong communication and organizational skills.

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  DeVry University

  Aug 2010 - Aug 2012

  Help Desk Support Information Technology

  • Troubleshoot network connectivity for staff and students for both wired and wireless system. • Utilizing packet analysis tools such as wireshark to obtain network traffic information. • Corresponded over 30 network issues weekly with network technicians supporting over 100 users.• Responsible for provisioning all new staff with the appropriate devices for operations.

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  Prolexic Technologies

  Sept 2012 - Dec 2014

  • Perform deep level packet analysis. • Knowledge of various DDoS attack types.• Working knowledge of tcpdump/wireshark software.• Operational experience with security issues and access control mechanisms to prevent unwanted access. • Operational process development and monitoring of operations center in large global environment. • Troubleshoot network connectivity and routing issues and work directly with peer providers to determine root cause. • Monitor and respond to all required Operational Support System events.• Directly communicate with customers across the globe.

  • Security Operations Engineer I

    Oct 2013 - Dec 2014

  • Network Operations Engineer I

    Sept 2012 - Oct 2013
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  Akamai Technologies

  Dec 2014 - now

  ● Follow workflow procedures of operations center in large global environment.● Correlate data by researching logs, analyzing graphs and performing deep packet inspection to provide detailed customer reports.● Troubleshoot high level platform and customer integration issues while under attack.● Serve as SME for mitigation and other mitigation systems devices.● Assist in creating technical documentation related to mitigation.● Serve in a technical leadership role during critical security incidents.● Troubleshoot mitigation issues and execute work-arounds to ensure customer service availability.● Oversee and train a team of engineers.● Perform proof of concept drills for business continuity.● Configure and troubleshoot platform equipment.● Provide analysis and course of action for potential threats. Show less

  • Practice Manager

    Jul 2022 - now

  • Security Architect Senior Lead

    Jul 2021 - Jul 2022

  • Security Architect II

    Sept 2020 - Jul 2021

  • Security Operations Center Specialist Senior

    Jul 2016 - Sept 2020

  • Security Operations Center Specialist II

    Aug 2015 - Jul 2016

  • Security Operations Center Specialist Associate

    Dec 2014 - Aug 2015