Idan Frenkel

Experience

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  RENUAR

  Jan 2015 - Jan 2016

  Salesperson

  - Frontal sales for customers- Shop logistics projects

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  Unit 8200 - Israeli Intelligence Corps

  Jan 2016 - Jan 2018

  English System Operator

  - A year-long professional certification, covering multiple areas of expertise all in English.- Intelligence work in shifts and special operations during all hours of the day and night.- Mentored new soldiers in the department: tracked progress, executed evaluations, and tutored.- Gathered, organized, and updated all the intelligence material to a new, improved format.- Advanced course instructor: Formed a schedule, prepared lessons, and certification.

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  Ness Technologies | נס טכנולוגיות

  Jan 2019 - Jan 2020

  System Implementor

  - Trained and supported customers. Planned and executed implementation with a focus on product value.- Participated in business meetings: drew conclusions, optimized the implementation process- Gathered and shared customer feedback with executive teams, acted as the voice of the customer.- Tracked and analyzed customer data throughout the implementation process.

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  Odoro Inc.

  Jan 2020 - Jan 2020

  Customer Success Manager

  - Provided service, technical support, and training for customers. Upheld SLA, solved tickets on Salesforce.- Performed system integration, characterization, customization and created workflows.- Collaborated with executive managers, sales, product and R&D departments.- Improved retention and growth, upselled and reduced churn.

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  Drove

  Jan 2021 - Jan 2022

  Customer Success Manager

  - Managed B2B customers: Charity and organization CEOs, digital marketers, and campaign managers.- Planned CS strategy: Defined goals and KPIs, gathered customer data and feedback, segmentation, QBRs.- Marketing analytics platforms: GA, GTM, FB, troubleshooting, A/B testing, provided data-based insights .- Renewed company sales: Generated and nurtured leads and prospects, negotiated, and closed deals.

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  Mabaya

  Jun 2022 - now

  - Managing a portfolio of enterprise online retailers, collaborating with the online marketplace teams.- Achieving quarterly earnings targets, while completing expansions and upsells- Organizing business routines, campaign optimizations, webinars, QBRs, and workshops- Analyzing data, reports, and KPI insights to push business initiatives- Collaborating with internal interfaces to achieve goals and advance initiatives- Onboarding new customers, ensuring a successful integration and go-to-market plan- Training and guiding a new employee into the team, creating the first training program for the team Show less

  • Enterprise Account Manager

    Oct 2022 - now

  • Customer Success Manager

    Jun 2022 - Oct 2022