Experience

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  Raya cx

  Dec 2007 - Jul 2013

  Perform risk assessment and develop the annual internal audit planDetermine the strategy, scope and priority of internal audit activitiesSupervise the execution of operational, information systems, and compliance related reviewsDesign audit plans and supervise tests of internal controls to ensure effectiveness and support of business objectives including compliance with company policies, laws and regulationsDirect the risk assessment, testing and evaluation of internal controls as requiredCommunicate findings, analysis and recommendations for improvement to the audit committee and to managementPartner with the external auditors to provide audit support and maximize audit efficiencyWork closely with all levels of management, recommending changes to strengthen controls, increase efficiencies and reduce risksDevelop audit committee agendas and present results of internal audit activities to the committee عرض أقل Acts as Consultant to management with areas related to maintaining company strategic objectives and further improvements with Assure compliance to international standards and company approaches.•Assures that COPC & ISO certification processes are compliant across the company.•Auditing and Management System Review.•Process continues Improvement with corrective action.•Performance Improvement with corrective action.•Owner of Client and End User Satisfaction and Dissatisfaction.•Manages clients’ negative feedback response, consolidation, global analysis and action plans. عرض أقل Management and administrative supervises the daily activities of the project's account adviser handle all needs on-job training/coaching to leverage their performance to the set standards. · Assess the account adviser's performance on monthly basis and calculate their variable in relation to their objectives as set by Operation Team Leader consider company objective. · Assess the account adviser and senior account adviser in my team on their performance on annual basis through the annual Appraisal, technically and professionally. · Coordinate with the work force team on daily basis to ensure that over and under working rules are properly used to increase the efficiency. · Act on and log any client's request generates and sends the agreed reports to the clients regularly as required by the client. · Maintaining staffing adherence to schedule and absenteeism percentage during operation hours. Projects handled, Ø Raya distribution. Ø Mercedes-Benz. Ø Unilever elmashrek. Ø Chrysler Egypt. Ø Al watany bank. Ø EIT KIA Egypt عرض أقل

  • Performance auditing specialist

    Jan 2013 - Jul 2013

  • Performance senior auditor

    Jan 2012 - Dec 2012

  • Operation team leader

    Dec 2007 - Jan 2012
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  Adsia

  Aug 2013 - Sept 2014

  Head of customer service

  Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning. Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions. Play a significant role in long-term planning, including an initiative geared toward operational excellence. Development of individual program budgets including calculation of completed units of service. Payroll management, including tabulation of accrued employee benefits. Disbursement of checks for agency expenses. Organization of fiscal documents. Regular meetings with Executive Director around fiscal planning. عرض أقل

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  Tawasol it

  Oct 2014 - Jan 2015

  Senior manager

  Determines contact center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews, Develops contact center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.Maintains and improves contact center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.Accomplishes contact center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling;administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.Meets contact center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions, Prepares contact center performance reports by collecting, analyzing, and summarizing data and trends, Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades, Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices. عرض أقل

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  Dnata agency in egypt ( worldwide services )

  Jan 2015 - Jan 2016

  Business development manager
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  Catalyst developments

  Jul 2016 - Sept 2017

  Senior commercial consultant
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  Connect homes

  Oct 2017 - Jun 2018

  Senior commercial real estate consultant
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  Mbg developments

  Apr 2019 - May 2023

  • Senior real estate consultant

    Jul 2018 - May 2023

  • Team Leader

    Apr 2019 - May 2020
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  Pre developments

  May 2020 - May 2023

  Senior sales consultant
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  Margins developments

  Jan 2021 - May 2023

  Team leader
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  Hashtag group

  Oct 2021 - May 2023

  Sales manger
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  Yac real estate

  Oct 2022 - now

  Company owner