Experience

• 

  Sybrid private limited - a lakson group company

  Jun 2014 - Oct 2021

  Managing Infrastructure of VoIP , System , Network & Cloud.Managing Websites and Hosting related queries.Managing and Working on OpenSource Platform ( Software Define Firewall Pfsense , Grafana , Splunk , Graylog , Cerebro ). Managing Wireless Devices ( Cisco , Unifi ).Managing and Working Azure Cloud Computing.Managing and Working on Cyber Security platform.Managing L1 & L2 team and defining goal as per their titles for daily basis operations.Managing and Ensure 24/7 Active Up time for devices to avoid intruption in operations. Show less Managing multiple food chains and other company’s VPN networks and calling services for (California Pizza , Burger Lab , McDonalds Pak , TAO , China Grill , OPTP , GreenO , WAH Brands , Unilever , Cybernet , Interwood , EBM , Big Bash , Karachi Kitchen )• Configuration and Managing Own Cloud solution for US based clients.• Configuration and Managing Open source chat messenger Chat21 and integrated with FreeBSD.• Configuration and Managing Raspberry PI-Hole for Ad Blocking and Website FilteringHTTP/HTTPS integrated solution with existing Open Source Firewall.• OPNSense Firewall deployment and managing for commercial users.• Configuration and Managing customized network-monitoring system based on Windows Server2012 (PRTG).• Radius server deployment for authentication of Wi-Fi Guest Users.• Configuration and Managing Cloud VPN Servers (For accessing the US based website with controlled access)• Configuration and Managing Local VPN Server Implementation and configuration for both(Commercial & Enterprise).• Configuration and Managing Network Infrastructure and applied network restrictions depends on client request via Proxy Servers.• Configuration and Managing IPSEC VPN Tunnel configuration (PK & UAE) on Open Source Firewall.• Departmental Network Segregation and DHCP IP static mapping solution.• Commercial VPN Server deployment based on FreeBSD.• Cisco Wireless Controller Configuration and integration with Cisco Access Point.• Unifi Cloud Key configuration and integration with Unifi Access Point.• Maipu S4320 SW – Configuration and Management.• Cisco 2960 SW – Configuration and Management.• Cisco C3560 SW – Configuration and Management.• CCTV Al-Hua & TVT camera`s & NVR - Management and Troubleshooting.• Fortigate 1240 B Firewall - Tunnel Management (UAE & PK)• Windows Server Active Directory / Windows Server File Server Management.• Taking backups of running VoIP and Windows server via Veeam Backup and Replication. Show less Managing technical operation running on PD (Predictive Dialer) installation, maintenance and troubleshooting.• Managing all Inbound and Outbound calls running on entire Sybrid organization based on Asterisk.• Resolving clients and customers technical queries located in U.S and UAE.• Managing client VPN and monitoring the stats and network connectivity.• Windows Server 2012 R2 administration (Active Directory, File Server, Screening Policies, QuotaManagement, User accounts create and delete, GDP (Group define policy) etc.• Synchronization of AD`s and Managing Cloud AD.• Managing FTP accounts based on Windows Server 2012 R2 under umbrella of ISMS and HIPAACompliance.• Vendor coordination on calls and emails.• Managing and Configuration of customers DID and update the panel accordingly.• Monitoring and Troubleshooting of Network Infrastructure via (NMS, Solar wind and CACTI). Show less 1- Ensure deployment, troubleshooting, maintenance, and management of LAN/FILE SERVER.2- Ensure 24/7 systems and VoIP telephony uptime over in depth monitoring.3- Ensure maintenance and configuration of wireless equipment’s in LAN`s.4- Ensure upgrades and maintenance of networks and server applications.5- ALCATEL Soft phone I.D creation and verification of recording services.6- Managing and preserving call logs and records by using CC-SUPERVISION.7- Create, modify and maintain records on SharePoint Server.8- Providing support (create users, create group etc.) of Alcatel IP Telephony in Sybrid Contact Center.9- Look after and resolve issue in systems and network.10- Creation/Deletion of user ID`s and computer object on Active Directory.11-Providing Technical Support to a wide range of users – Internal and External users of LAKSON GROUP.12- Configured and maintain DVR Floor cameras.13- Configuring and troubleshooting Network peripherals and IP phones.14- Installing and monitoring of centralized antivirus system of KASPERSKY. Show less 1- Performing CMF (Change Management) from one cubical to other2- Installing Windows on agents systems.3- Taking care the voiceless issue during calls.4- Managing ticketing systems and updating portal.5- Performing checklist and made test calls on MASTER and UAN Numbers.6- Performing Weekly checklist and system health check every week.7- Maintaining Inventory sheets of systems.8- Managing LAN/WIFI Issue.9- Managing and troubleshoot the network printer.10-Co-ordination with CYBERNET 24/7 when facing an issue. Show less

  • Senior System Administrator

    Jan 2020 - Oct 2021

  • System Administrator

    Jan 2019 - Jan 2020

  • Senior System Engineer

    Nov 2016 - Jan 2019

  • System Engineer

    Dec 2014 - Oct 2016

  • System Support Engineer

    Aug 2014 - Dec 2014

  • Internship

    Jun 2014 - Aug 2014
• 

  Sybrid private limited - a lakson group company

  Dec 2021 - Feb 2023

  Assistant manager it
• 

  Cma small systems ab

  Aug 2022 - now

  It infrastructure services consultant support and management

  3PAR , Vulnerability Assessment & Penetration Testing , Oracle Databases , Cisco FMC , Redhat Satellite Server, Redhat OS , RSA Secure ID , HPE Data Protector, Orchestor ePO , Hyper-V , High Availability Clustering, Portainer , Certificate Authority Server , Docker , Docker Compose , Nessus Tenable , HPE Broadcade Switches , Cisco ISR 4000 Routers , HPE SAN Switches , WSUS, Aventika, VMware ESXI, Veritas Backups, Cisco Nexus 8200, Cisco Duo, HA Proxy, Zabbix Administration, Elastic search, Grafana, Active Directory, RODC Show less