Experience

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  Andersen business consulting

  Jan 1996 - Jan 2001

  Senior consultant

  As a senior consultant based in Paris I was involved in delivering 3 SAP implementations in France before moving to Sara Lee for a management position.

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  Sara lee

  Jan 2001 - Jan 2004

  Operational audit manager

  Value-added audit service manager. Grew and developed an operational audit team and annual audit plan to provide a value-added service function to the business units across Europe and Africa. Managed relationships with division level CIO's and CFO's to ensure this function was meeting expectations.

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  Ucs solutions

  Apr 2004 - Jul 2006

  Managing consultant

  SAP Retail implementation project manager and Supplier Collaboration Team Leader

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  Shapiros

  Aug 2006 - Nov 2007

  Process improvement manager

  Business DevelopmentStrategyOperational Synergy

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  Haygroup

  Jan 2008 - Apr 2009

  Management consultant

  Human Resource support consulting. Evaluating organization structures, people, positions and strategy to put in place tools, methods and structures required to support company objectives and goals.

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  Creo consulting

  Dec 2010 - now

  Founding director and strategic design lead

  Creo Consulting assists companies in designing systems that improves customer experience and grows market share.We inculcate a service oriented approach to help companies improve customer service levels and accelerate growth. We use a design-thinking framework to add value by identifying customer-centric solutions or design-led innovation to business challenges. Creo Consulting services include:- Setting up a customer-oriented vision, purpose and strategy- Creating and embedding new business models- Facilitating improved customer engagement strategies using service design- Assisting organizations in re-designing customer support activities - Embedding service oriented systems and behaviours Show less

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  Open africa

  Apr 2011 - Mar 2012

  General manager

  Set-up a strategic plan for Open Africa to attain its goal in becoming a social enterprise using systemic thinking methodology.

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  … xyz design

  May 2012 - Aug 2013

  Manager: strategy and innovation

  Advising organizations on strategy, innovation, sustainability and design.

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  Designthinkers academy south africa

  Sept 2014 - now

  Managing partner and principle facilitator - designthinkers academy south africa
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  Designthinkers - south africa

  Oct 2014 - now

  Founder and managing partner: design thinkers - south africa

  At DesignThinkers we are a unique bunch of changemakers and pioneers. We love to inspire and shift teams to transform opportunities that create value for all.We are global, but local. We think big and help our clients think bigger. We help to revitalize, to renew and to give people the confidence, clarity and creative-edge to deliver systems that work.We aren’t about once-off projects that sit on the shelf, but rather shifting systems to create fertile ground for a new world of possibility.We deliver programs regularly in Cape Town, Johannesburg, Nigeria and export our African know-how around the world to corporates, public institutions, individuals and non-profits. Show less