Experience

• 

  Iks-net

  Nov 2012 - May 2014

  - Design, implementation and maintenance of Computer Networks - Design and implementation of CUCM, UCCX and Asterisk + Trixbox- Development and support of monitoring system based on Nagios- Working on tickets and requests from customers- Be part of project team in IT technologies - Configuration and maintenance of voice systems: CUCM, UCCX- Support and configuring network devices: Cisco, HP, Dell, Fortinet- Support of monitoring system based on Nagios- Working on tickets and requests from customers- Support for training Center in CCNA courses area

  • Systems Engineer / VoIP Specialist

    Jan 2014 - May 2014

  • IT Technician / Network Specialist

    Nov 2012 - Dec 2013
• 

  Atos

  Jun 2014 - Sept 2017

  - Support for Cisco systems and Cisco ISR- Knowledge transfer of new customers to operations team- Continuous Improvement plan for several customers based on Cisco- Solving Incidents and Problems with highest priority- Prepare training based on VoIP and Cisco systems- Leading of small team for voice projects- Participation in projects and arrangement of technical service - Support for voice systems: Cisco, Asterisk, Avaya, Aastra- Coordination activities of Voice Team- Implementation of nonstandard changes and improvements- L2 / L3 support for all customers based on VoIP technologies- Recruitment process for new team members- Maintenance and audit of technical documentation

  • Senior Communication Engineer

    Jul 2016 - Sept 2017

  • Communication Engineer

    Jun 2014 - Jun 2016
• 

  Constantia flexibles

  Oct 2017 - Nov 2018

  Cisco voip engineer

  - Support for CUCM / IM&P / CUC / WebEx / Video / Attendant Console- Migration from old VoIP / Analog system to Cisco environment- Maintenance of Cisco ISR and CUBE- Continuous Improvement plan for VoIP environment and Dial Plan- Adding sites to existing system and ordering new equipment- Troubleshooting and support for End Users based on ticketing system

• 

  Fedex express

  May 2019 - Feb 2021

  Systems solution architect - assoc

  - Complex support for Call Center environment (Genesys + Cisco)- Participation in number of projects- Basic network troubleshooting

• 

  Cisco

  Mar 2021 - now

  Consulting engineer - collaboration