Kent Chew

Experience

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  Diners Club International

  Jan 2012 - Jan 2013

  Customer Service Officer

  -Provide Customer service-Assisting customers with their enquiries and credit card matters -Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem; selecting and explain- ing the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

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  EFusion Solutions

  Sept 2014 - Aug 2015

  Telemarketing Executive

  -Acting as a third party agent telemarketing for HSBC personal Loans -Advises present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment on how to invest or put their loans to good use-Contributes to team effort by achieving the KPI (key performance index) as needed.

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  Ascend Com Pte Ltd

  Apr 2016 - May 2017

  Project Executive

  -Oversee the development of the Projects like the set-up or FILA in ION Orchard, the tax-free exhibition at MBS convention and currently in charge of an exhibition at SP group-Ensure Risks and Issues are being tracked and mitigated or resolved Liaise with Programme or Corporate Management on progress-Give an authorization for the formal closure of the project

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  G.Spa Singapore

  Jun 2017 - Jul 2020

  Marketing Executive

  -Overseeing and developing marketing campaigns-Conducting research and analyzing data to identify and define audiences-Devising and presenting ideas and strategies-Promotional activities-Compiling and distributing consumer insights-Writing and proofreading creative copy-Maintaining websites and looking at data analytics-Organizing events and product exhibitions-Updating databases and using a Customer Relationship Management (CRM) system-Managing campaigns on social media-Handling the creatives like posters, banners etc. (Adobe Photoshop) Show less

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  Spa Nes

  Aug 2020 - Dec 2021

  Marketing Manager

  -Assist in the planning of online content strategy, development and implementation of marketing campaigns, events and activities.-Update promotion products on E-Commerce partner sites like Class pass, Shopee etc.-Plan monthly promotions and execute them via platforms like Facebook, Instagram or our wix website.-Assist with enquiries via our social media platforms & e-mails-Tasked with creating the collaterals using computer softwares such as photoshop, illustrator on media platforms and even wall wrap banners -Provides a daily summary of total expenditure of customers, results & recommendations at the end of every campaign/promotion.-Assist in press/media related topics and activities, including collaborations & sponsorship for brand exposure.-Liasing with micro influencers who helps with our branding exposure by giving them a 6 months to 1 year sponsored experience at Spa Nes-Monitor and analyse competitors’ activities and campaigns on online and offline media.-Update media platforms according to our social media calendar-Tasked with the content management on our digital platforms-Manage the EDM campaigns which includes planning, email creatives & contents using Mail Chimp-Other Ad-hoc requirements from management Show less

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  Mary Chia Holdings

  Dec 2021 - now

  Marketing Manager