Mahsa Nassaj

Experience

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  Derak Tour & Travel Agency

  Mar 2017 - Mar 2019

  Marketing Assistant and Customer Service

  • Actively listened to customer needs and tailored travel options, providing personalized recommendations to ensure an engaging and positive experience for a diverse customer base. • Responded promptly to customer inquiries across multiple platforms, providing consistent and professional communication to ensure satisfaction and build trust. • Contributed to content creation that resonated with a broad audience, ensuring clear, concise, and inclusive messaging through visuals and captions. Show less

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  Sare Younesi Beauty Salon

  Mar 2020 - Jun 2023

  Salon Manager & Content Creator

  • Managed daily salon operations, ensuring smooth workflow and exceptional customer service. • Led and trained a team of stylists and receptionists to maintain high service standards and improve team performance. • Managed inventory, ensured stock availability, and placed orders to maintain optimal product levels. • Created staff schedules and ensured adequate coverage for peak business hours. • Resolved customer complaints professionally, maintaining strong client relationships and enhancing brand loyalty. • Created compelling written, visual, and video content for social media and marketing campaigns, growing the Instagram following from 500 to 8,000, significantly increasing brand awareness and customer engagement. • Developed content calendars to ensure a steady stream of fresh, relevant content. • Collaborate with influencers and brand ambassadors for promotions and partnerships. Show less

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  HOUSE OF TWEED LIMITED

  Sept 2023 - Nov 2023

  Sales Associate
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  Carl Scarpa

  Nov 2023 - Jul 2024

  Sales Associate

  Provided excellent customer service, addressing inquiries, resolving issues, and offering tailored solutions to diverse customers. • Trained and mentored new staff in customer service and communication. • Designed and maintained window displays and in-store visual merchandising to enhance product appeal and drive sales. • Managed timely execution of promotional and commercial activities, including monthly visual merchandising updates and in-store marketing initiatives. • Coordinated with teams across branches to ensure a seamless customer experience. • Managed online orders, checked stock, and communicated delays transparently. • Monitored stock levels, collaborated with the management team to respond to sales trends, and ensured new products were merchandised promptly. • Set up and dismantled promotional displays and ensured seamless execution of store marketing programs. Show less

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  Digital Picture and Print

  Aug 2024 - now

  Photo Editor and & Sales Associate

  • Process transactions efficiently, manage stock levels, and ensure timely replenishment of popular items. London, UK Sep 2024- Present • Design and maintain in-store visual merchandising, arranging frames, print displays, and promotional materials to maximize sales and enhance the shopping experience. • Manage customer inquiries, resolve issues efficiently, and provide expert recommendations to enhance satisfaction and build brand loyalty. • Manage the entire print production process, ensuring high-quality results for various materials, including posters, business cards, greeting cards, and marketing collateral. • Create custom digital compositions for clients, combining multiple images, text, and design elements. • Edit and enhance images using Adobe Photoshop and Canva, ensuring high-resolution, print-ready visuals. Show less