Eric Hai Nguyen

Experience

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  Cafe de la Poste à Lutry

  Feb 2015 - Jul 2015

  Kitchen Trainee

  - Administered kitchen "mise en place" before service and constantly supervised food expiration control dates.- Managed and distributed 80+ kitchen orders per day.- Directed high sanitary level control after every services.

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  Golden Residence Hotel

  Feb 2016 - Jul 2016

  Front Office Intern

  - Conducted check-in and check-out procedure on a daily basis. - Managed customer profiles and room status.- Resolved guest inquiries and handled guest problems. - Consulted and advised guests about transportation, local attractions and leisure activities.- Coached new trainees in the different aspects of Front Office operation and administration.

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  Westin Austin at the Domain

  Mar 2017 - Mar 2018

  Hotel Operations Associate

  - Worked and developed between the three front-of-house operational departments which consisted of: Food & Beverage, Front Office and Banqueting & Events. - Food & Beverage: trained and advanced through the different service positions at my property's F&B outlets such as: Restaurant Host; Restaurant Server; Pool Server & Barista.- Front Office: trained and developed strong customer-oriented knowledge, skills & attitude by working as Guest Service Agent & Night Auditor.- Banqueting & Events: trained and rotated between the positions of Banquet Houseman and Banquet Server. Show less

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  HTS Group

  May 2018 - Jan 2019

  Project Leader

  - Supervised project workflow and delegated tasks to a project team of 5+ personnel.- Conducted market research and competitor analysis to build up strategic sales & marketing action plans.- Established project financial details include budget plan, income statement and balance sheet and calculated projected cash flow and expenses. - Established potential partnerships with other organizations and dealt with strategic partners for the project development.- Delegated and coordinated tasks and responsibilities of the project operating team according to the agreed project milestones and deadlines to ensure the optimization of work and meeting the project targets and KPIs.- Communicated and reported to the upper management personnel to establish thorough and detailed understanding of the project aim, objectives and targets. Show less

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  IHTTI School of Hotel Management

  Feb 2019 - Jun 2019

  Academic Study Advisor

  - Provide supports and guidance for 1st, 2nd and 3rd year students in the subjects of Marketing Management and Financial Accounting.- Identify student' strengths and weaknesses and determine the appropriate education solutions for each individuals.- Provide assistance for students in reaching their academic goals and learning objectives.

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  Sheraton Hotels & Resorts

  Jul 2019 - Jan 2021

  - Managed daily operations and department workflow of 30+ front office personnel. - Controlled administrative duties include all financial handlings.- Monitored and assisted front desk personnel.- Supported room controller in the allocation of rooms.- Responded to service emails from guests and other sources as well as directing emails to related departments.- Anticipated and intervened in incidents regarding guest dissatisfaction and seek to satisfy guest within hotel policies.- Oversaw cooperation and communication between departments to deliver hotel products and services.- Worked and corresponded with other management associates to deliver and exceed hotel guest expectations.- Handled all safety and security incidents of hotel daily operations. Show less

  • Guest Services Manager

    Jan 2020 - Jan 2021

  • Front Office Supervisor

    Jul 2019 - Dec 2019
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  Restaurant Association of Vietnam - RAV

  Jul 2020 - Dec 2020

  Project Operations & Development Manager

  - Managed and oversaw all operational activities of the organization projects.- Established strategic planning, project action plans and operational procedures. - Administered tasks and responsibilities to suitable personnel.- Controlled workflow and communicated with team members to ensure the meeting of project deadline and KPIs.- Supported team members for operational duties and provided valuable input when necessary. - Connected and developed strategic partnerships with international organizations.- Worked with key project stakeholders.- Analyzed development potentials and identified business challenges with the management board. Show less

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  Vinpearl

  Jan 2021 - Mar 2021

  Front Office Manager

  - Managed the entire daily operation of the front office department with 30+ personnel.- Monitored and controlled all front office staff and activities including bookings, phone calls, emails and shift handovers.- Controlled appropriate department shift scheduling and workloads.- Conducted and managed trainings for all front office staff.- Monitored all V.I.P 's special guests and requests.- Oversaw guests' complaints and questions and provided exceptional customer service.- Controlled and drove hotel business targets such as room revenue, on-site service revenue growth and expenses reduction.- Generated operation reports and conducted issue feedback for presentation to the general manager.- Kept updated records of operation budget, office expenses and monitor office supply orders.- Reviewed front office daily log book, guest feedback forms and night audit reports.- Managed all safety and security incidents of hotel daily operations. Show less

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  Restaurant Association of Vietnam - RAV

  Mar 2021 - Jun 2021

  Project Operations & Development Manager

  For Project Development:- Led project planning & development activities.- Managed project progress and customized workflow as required.- Managed strategic relationships with third-party businesses and business partners. - Coordinated internal resources and third-party businesses for the flawless execution of project tasks and offered services.- Delegated project tasks based on team members' individual strengths, skill sets and experience levels.- Established financial projections & business KPIs for each project.- Ensured that all projects are delivered on-time, within scope and within budget.- Optimized and improved processes and the overall business approach where necessary.- Ensured all project deadlines & KPIs are met within the accepted timeline & planning.- Conducted project review & business performance review and create detailed reports for the CEO.For Business Development:- Developed a growth strategy focused both on financial gain and customer satisfaction.- Developed opportunities in target markets with collaboration and supported of the marketing department.- Conducted research to identify new markets and customer needs.- Arranged business meetings with prospective clients.- Promoted the company’s products & services by addressing or predicting clients’ objectives and current needs.- Optimized the efficient marketing & sales process and enhanced conversion rate during each touchpoint of the sales & marketing cycle.- Established and grew long-term relationships with new and existing customers. Show less

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  Glass Egg - A Virtuos Studio

  Aug 2021 - now

  - Managing the production team of 70+ production personnel along with the Associate Art Director.- Specializing in Hard Surface and Character Art Discipline which include the 3D Art Production of Weapons, Hard Surface Vehicles, Environment Props and Character assets.- Directly managing 10+ projects from the pre-production to post-mortem phase.- Overseeing 20+ projects within my production department.- Planning and allocating all department human resources to appropriate projects.- Conducting operational analysis and reviewing production efficiency of artists inside each projects.- Managing the department operation budget, business revenues and customer service quality.- Overseeing production timeline and deadlines of all projects.- Managing the department monthly and annual production KPIs.- Establishing and growing profitable business relationships with international clients such as Respawn Entertainment, NetEase Games, Insomniac Games, DPS Games (Wargaming), Firewalk Studio, Playstation Visual Arts etc.- Identifying possible improvement points and creating feasible solutions to optimize production workflow.- Motivating and engaging team members to create a supportive and positive working environment.- Building relationship in the team, developing efficient workflow and teamwork to create solid team foundation.- Reporting to the Head of Production on a weekly basis about current department status and major issues. Show less - Managed and coordinated the production team of 35+ personnel of the Hard Surface and Character disciplines.- Oversaw and administered every parts and stages of the production for game development projects.- Constantly conducted operational analysis and reviewing production efficiency of artists inside each projects.- Controlled project deadlines and achieving desired project KPIs.- Established and grew profitable business relationships with international clients.- Foresaw potential risks that might happen during production life cycle and applying preventative actions to counter and minimize foreseeable risks.- Identified possible improvement points and creating feasible solutions to optimize production workflow.- Built meaningful relationship between team members, developing efficient communication and effective teamwork to create solid team foundation. Show less

  • Senior Project Manager (Senior Producer) -cum- Department Head

    Jul 2022 - now

  • Project Manager (Art Producer)

    Aug 2021 - Jun 2022