Yogesh Gaur

Service desk Analysist

669 followers

Thane, Maharashtra, India

Connect with Yogesh Gaur to Send Message

Connect

Connect with Yogesh Gaur to Send Message

Connect

Timeline
Skills
Service desk
Itil
Active directory
Windows server
Dns
Dhcp
System administration
Incident management
It operations
Virtualization
Vpn
Tcp/ip
Team leadership
Troubleshooting
Itil certified
Microsoft exchange
It management
Operating systems
Technical support
Team management
Service management
Sla
It service management
Service delivery
About me
Senior Consultant at Capgemini - Problem Management
Education
- Vinayaka Mission's Research Foundation - University
  2011 - 2012
  M.B.A Computer Technology/Computer Systems Technology 62.20%
- Advance institute of Management Studies
  2007 - 2010
  B.Sc. IT Information Technology 60.20%
- Kohinoor College of Hotel & Tourism Studies
  2005 - 2008
  Bachelor's degree Hotel Management 62.20%
- St. Paul's School Mathura
  2002 - 2003
  HSC All Subjest Distinction - 76.40%
Experience
- Vision Infosis
  Jul 2008 - Feb 2011
  Service desk Analysist
  Service Delivery, SLA, IT Operations, IT Strategy, IT Service Management, Vendor Management, Service Management
- Tech Mahindra Business Services
  Feb 2011 - Aug 2013
  Service Desk Analysist
  Team Management, ITIL, Management, Incident Management, Sla, IT Operations, IT Strategy, IT Service Management, Vendor Management, Service Management
- Altisource
  Aug 2013 - Feb 2015
  Technical Service Engineer
  Service Delivery, Team Management, ITIL, Management, Incident Management, Sla, Project Management, IT Operations, IT Strategy, IT Service Management, Vendor Management, Service Management
- Atos
  Feb 2015 - Nov 2015
  Associate Consultant
  Working as Incident, Change & Problem Manager.Responsible of handling Major Incident and take it to closure.Responsible for Change Management process set-up and work flow.Responsible for Problem management process set-up and work flow.Creation and Maintaining of Knowledge Database and Known Error.
- Capgemini
  Nov 2015 - Nov 2017
  Senior Consultant
  Started working as Sr. Consultant in PM at Capgemini.
- JLT Group
  Nov 2017 - Sept 2019
  Assistant Manager Problem Management
  Assistant manager Problem Manager, Major Incident Manager, Service Delivery, Client Relationship, vendor management etc.
- NEC Software Solutions (India)
  Sept 2019 - now
  Service Delivery Manager - Service Management
Licenses & Certifications
- MicroSoft Windows Server Active Directory 2008
  MICROSOFT
  Oct 2012
- Information Technology Infracture Library - V3 Foundation
  ITIL
  Oct 2010
- ITIL Service Strategy (ITIL-SS)
  PeopleCert
  Jan 2024
- Transitioning from Manager to Leader
  LinkedIn
  Jan 2023
  View certificate
- PRINCE2® Foundation and Practitioner Certification
  AXELOS Global Best Practice
  Jun 2020
- Itil v4
  PeopleCert Education
  Jun 2022
Honors & Awards
- Awarded to Yogesh Gaur
  Star for the Quarter HP Nov 2012 Awarded as Star for the Quarter in Service Desk at 3 Global Services for the managing the Service Desk Operations and stream lining the process for Service Desk and Leading the Servicedesk Operations from the front.
- Awarded to Yogesh Gaur
  Star for the Quarter HP Sep 2011 Awarded as Star for the Quarter in Service Desk at 3 Global Services for the hard work done in managing the Service Desk Operations.