Joanne Tan

Experience

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  ACS

  Jun 2008 - Jan 2010

  ● Handling e-mails and resolving issues. Provides clients request for payment status● Conduct studies and develops solutions for improving accounting processes, conducting training for new and refresher training for old processor● Support management initiatives● Engage in process training to document processes subject to DART (Document Approval Routing tool) transition. Provides feedback on transition progress● Conduct performance appraisals for team members. ● Work closely with quality monitoring group to ensure effective implementation of the team quality assurance process ● Establish and maintain effective training program for associates● Responsible for preparing weekly and monthly reports to track quality, quantity and efficiency Show less

  • Account Payable Junior Supervisor

    Aug 2009 - Jan 2010

  • Invoice Processor

    Jun 2008 - Jul 2009
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  Xerox

  Jan 2010 - Jan 2017

  ● Provides post go-live support for Trecs (Chesapeake) and Blackline Reconciliation end users● Analyze business processes and performed needs assessment to align information technology solutions with business initiatives● Configures system settings and options, plans and executes acceptance testing and creates specifications for systems to meet business requirement● Conduct User Acceptance Testing for new business process and products● Determines operational objectives by studying business functions, gathering information, evaluating output requirements and formats● Prepare and maintains user documentation. Provided help desk support and trained end users● Works with vendor to address client issues● Develop ad hoc reports using MS Excel, MS Access Macro and MS SQL Show less ● Facilitate Audit Request, Ad hoc Reporting and build queries using AS/400, MS Access database and analysis on the reports requested● Set up System Controls and monitor Infinium AS/400 master data, design with workable solutions with system IT● Provides technical expertise in identifying, evaluating and developing systems and procedures that meet user requirements● Reconciles AP accounts, prepares balance sheet reconciliation and clears exception items using BlackLine and T-Recs automated reconciliation tools● Point of contact for high level issues and escalations. Maintain close communication with client and subordinate to ensure fast and complete resolutions of complaints● Key player in providing accurate data and timely report to internal/external auditor and clients● Prepares desktop procedures for existing processes and update existing documentation as process change arises Show less

  • Senior Consulting System Analyst

    May 2011 - Jan 2017

  • Process Engineer

    Jan 2010 - May 2011
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  Conduent

  Jan 2017 - Jul 2022

  Application Developer & Support Engineer

  ● Design, develop documents, tests and debugs new and existing software systems and/or applications● Participate in full development life cycle including business requirements analysis and data gathering● Participate in software design meetings and analyzes user needs to determine technical requirements ● Perform BlackLine system set up, configuration of account, transaction matching and variance rules● Prepare Technical Specifications based on conceptual design and stated business requirements● Set up BlackLine user access, performed testing for BlackLine new features and fixes for new releases/upgrades● Prepare and maintain documentation for software functionality (BlackLine and Trecs); project planning, feedbacks and improvements● Manage user requirements; provides timely project updates● Provide audit requirement for system settings change, SOX control and user access maintenance● Works with BlackLine vendor for technical issues and new project implementation Show less

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  Accenture

  Jul 2022 - now

  Business & Integration Arch Team Lead

  ● Defines Anaplan Model and UX design and build standards for end-to-end solution architecture across the Anaplan platform● Collaborates with cross functional teams and clients to develop models in Anaplan, converting business problems into technical solutions● Configures Anaplan modules, list, UX dashboards, and other model setting to meet business requirements