Gregory Van Den Bossche

Experience

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  Excellent IT-center Hamme

  Mar 2013 - Apr 2013

  Intern

  Helping clients, helping hand in repair and shop

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  VPK Packaging Group

  Jan 2014 - Jan 2014

  Student@Work

  allerhande machine hulp en sorteren van slechte goederen

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  VPK Packaging Group

  Oct 2014 - Sept 2015

  Machine Operator

  Instellen van machine en zorgen voor een kwaliteits productie

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  Sogeti

  Sept 2015 - Dec 2018

  •Support for VDIs: Citrix XenDesktop and Citrix XenApp•Support of servers and PCs: Windows 7, Windows Server 2008 R2 and 2003•Updating Active Directory: creating user accounts and groups•Updating Microsoft Exchange Server 2010: managing distribution lists, mailboxes and meeting rooms•Creating and updating user accesses to network drives, applications and servers•Producing technical documentation: user guides, technical procedures and guidelines•Repair pc's on software base and minor hardware swaps laptops and desktops (screens, keyboards, RAM, HDD/SSD, internal card-readers,...)•Staging of new or recycled pc's•Printserver on minor scale and secure print account troubleshooting•Deployment of new assets towards end-users•Administration of flex-assets Show less

  • Second Level support engineer

    Jun 2016 - Dec 2018

  • Junior support engineer

    Oct 2015 - Jun 2016

  • Trainee

    Sept 2015 - Oct 2015
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  AUSY, a Randstad company

  Jan 2019 - Jan 2022

  MissionResponsible for both the internal & external customer relationship during the delivery of IT services. I evaluate customer satisfaction, service performance management and give support to the team of consultants for getting services successfully delivered to the internal customer.Responsibilities· Reports to the IT manager · SLA results towards AUSY and the external customers · IT Issue/Problem reporting · System team priority list · Project reporting· Reports to financial department · Monthly hours worked per customer · Individual materials/services invoiced to external customers· Follow up on daily tasks of the Systems Team· Daily/weekly planning for the systems team· Follow up on customer on site visits· Follow up on ticket queue· Assist and support the systems team in daily operations· Hardware / Software: offer request follow up for external customers· Maintain stock levels· Spoc for external customers, follow up on requests and demands.· Follow up on IT “world news” and releases and suggest projects/actions as result of this.Competencies· General knowledge of IT infrastructure· General knowledge of IT service management (e.g. ITIL)· IT Security best practices· Customer oriented· Result oriented· Teamwork· Integrity· General involvement Show less

  • Service Delivery Lead

    Oct 2020 - Jan 2022

  • Information Technology Team Lead

    Jan 2019 - Oct 2020
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  ITS Group Benelux

  Jan 2022 - Apr 2024

  Customer Delivery Manager

  EngieIT Cloud and infrastructureAs Customer Delivery Manager, the customer is key for EngieIT. Managing Cloud and infrastructure Service Delivery contracts for both Engie and EngieIT teams in collaboration with several suppliers and third party expertsResponsibilities· Manage financials for both RUN and Project· Escalation point between customer and supplier· Problem, Change and Incident management· Evaluate potential new projects· Follow up running projects with the PM and manage the G2R· Create and manage SLA contracts· Maintain operations with all stakeholders Show less

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  Spikes

  May 2024 - now

  Service Delivery Manager