Diana Lourds

Experience

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  Maxis

  Aug 2000 - Oct 2000

  Call Center Executive

   Respond to customer inquiries professionally Handle and resolve customer complaints Route calls to appropriate resource Provide customers with product and service information Making reminder calls to customer Mailing/courier phone bills Entering customer personal details in database Barring/Suspend/Renewing of phone lines (GSM/Fixed Line) accordingly to billing cycle Complete call logs/reports

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  Azag Software Lab Sdn Bhd

  Nov 2000 - Mar 2002

  Software Quality Assurance Engineer

   Testing software based on users’ requirements Testing were done manually, and via automated testing scripts (built in-house) Compiling documentations; eg: User Manual, Quality Assurance Plan / Report, KLIT Reports andNetwork Infrastructure documentation Specialized in OverQuota, company's in-house sales/marketing database Providing consultations and advises on the system work flow and system errors Performing daily back-up on production & DR servers Support queries from in-house subsidiaries from various countries; eg: Singapore, Australia,Melbourne, Lucerne, Philippines and Malaysia Arranging product training with Training team Assisting DBA to ensure data integrity MS Access database Assisting Sales/Marketing team to update company website on ad-hoc basis Show less

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  Bina Warehouse

  Apr 2002 - Jun 2004

  Executive Administrative Assistant

  Work closely with three Project Account Managers Responsibility for producing documentation such as quotations, proposals, preparing tenderdocument, product costing, pictorial presentation, customer inquiries, organizing daily meetingsand deliveries. Work closely with customers and suppliers Assist in the sales process if managers are not

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  Senawang Land Sdn Bhd | Park Properties Sdn Bhd

  Jul 2004 - Mar 2010

  Senior Marketing Executive

  Provide support to Marketing Manager and Sales Team In planning of the marketing calendar and the implementation of marketing plans Analyze market trends and competitors by tracking new products and launch activities Organize events, roadshow and setting-up of Exhibition booths Develop & implement monthly promotions and event planning in relevant target area, Participating in roadshows and event (MAPEX, Bumi-Putera Developers) Preparing and updating Marketing Materials / Sales Kit (Price List, Promotions, New ProductFeatures) Track, review and analyze yearly Marketing Budget / Costing for New & Existing Projects andAdvertising Materials Act as liaison to advertising & media agencies for on-going advertising materials (eg. ProductBrochures, Leaflets, Buntings, Banners and Billboards to create public awareness) andpromotional campaigns, and other tasks assigned by Marketing Manager Liaising with Printing Media/Advertisers for product production/printing and supervise theprinting of marketing materials and installation of Banners, Buntings and Billboards Show less

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  ObTech

  Mar 2010 - Oct 2011

  Marketing Executive cum Personal Assistant to Marketing Director

  Obtech is a Gold Partner to SAP. SAP is a german based I.T company. They are involved in Enterprise Resource Planning tools. SAP is the leading player providing ERP tools in the SME market. I am primarily involved in Marketing and Personal Assistance to Marketing Director.Secretarial: Provide support to Senior Business Director and Sales Team Screening telephone call, enquiries and request, and handling them when appropriate Organizing and maintaining diaries, scheduling meetings appointments for Senior BusinessDirector Dealing with correspondence and writing letters Dealing with incoming emails, faxes and post Producing sales documentations, reports, proposals and presentationsTelemarketing: Provide 1st level of direct marketing. Introducing SAP Manage, help generate and qualify as well as process sales leads, Once qualified, leads will bepass to Sales Managers Responsible for maintaining customer, prospects and competitor databases, compiling data andcustomer's information to in house database Generate new business through outbound calls and follow up on incoming sales leads with SalesManagers Updating Sales Pipeline Reports and maintain revenue goals by quarter and year to date Setting-up of Exhibitions booths and participating in roadshows and event Show less

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  KASS International

  Oct 2011 - now

  - Supervising Junior Exec on marketing tasks; Ensuring quality of all outgoing correspondences- Respond to basic enquiries on the firm (e.g. introduction, fee schedules) from local and foreignprospects- Planning and executing ideas/campaigns to improve both; local and overseas marketing - Designing in-house newsletters, brochures, t-shirts, flyers, talk materials & presentation slides- Liaising with vendors (printers, website developers, third-party collaborators)- Planning and implementation of local and foreign marketing activities, both online and offline- Proposing and organizing intellectual property awareness talks- Posting updated content on the corporate website via WordPress; - Supporting Search Engine Optimization (SEO) initiatives- Managing and promoting KASS's activities via email campaigns, e-mailer, website, monthly newsletter, social media pages; FaceBook, Twitter, LinkedIN, YouTube Show less

  • Senior Business Development Executive

    Mar 2016 - now

  • Business Development Executive

    Oct 2011 - Mar 2016